RoadVantage named its new operations support manager this week, choosing a professional with extensive experience in the rental-car industry. The F&I product provider hired Mark Johnson, who RoadVantage described as an innovative operations professional and a visionary leader with a strong background in process improvement and solutions-focused strategies. The company noted that Johnson has led […] [Read More]

Last week, the Consumer Financial Protection Bureau shared their latest action involving collections and time-barred debt disclosures. The bureau issued a supplemental notice of proposed rulemaking (supplemental NPRM) regarding the collection of time-barred debt. The bureau proposes to prohibit collectors from using non-litigation means such as calls to collect on time-barred debt unless collectors disclose […] [Read More]

To begin our series of podcasts recorded at NADA Show 2020, we sit down with Jessica Stafford, senior vice president and general manager of Autotrader and Kelley Blue Book. Jessica explains the upgrades to the Autotrader platform, how the two brands aim to make car-buying easier and the evolution in appetite for digital retail. Plus, […] [Read More]

Through a new exclusive partnership with SiriusXM, Canadian independent warranty program provider Global Warranty is providing its customers with a three-month SiriusXM All Access trial that is free with qualifying Global Warranty products. Those customers will receive the trial even if the vehicles they purchase do not have satellite radio. Global Warranty is making the […] [Read More]

Integrated Auction Solutions president John Lilly says digital wholesaling “is no doubt the future.” “But we believe the first step is optimizing an auto auction’s internal processes, workflows, and financial reporting,” Lilly said in a news release. With that in mind, the company launched AuctionMaster, its next generation wholesale auto auction management system, at Northern […] [Read More]

When a customer decides to lease a new vehicle, captive financing companies, national banks and credit unions can make the transaction easy and efficient. However, few buyers understand just how complex the financing process is. In particular, one of the most important calculations a finance company makes is determining the vehicle’s residual value in three […] [Read More]

The economy is strong, the automotive industry is doing well and the market for buying and selling dealerships this year promises to be brisk.  So predict dealership brokerage firm managers who helped facilitate over 200 dealership sales transactions last year.  While noting that the market ultimately dictates what’s going to happen, the managers also said […] [Read More]

Online used-car marketplace Shift has added a few new wrinkles to its offering, including digitally scheduled service and repairs and an avenue where customers throughout the country can buy vehicles directly online.  Shift, which in a news release Tuesday also announced new facilities in California, has launched a new direct online car-buying option, a pre-qualification […] [Read More]

TRADER Corp. says it has released a digital marketing analytics tool that it says draws a direct and verifiable line between consumer activity on the autoTRADER.ca online marketplace, and eventual vehicle sales in Canadian automotive dealerships. Called Match, the online-to-offline attribution tool links to actual sales as opposed to simply leads or click-throughs, which according […] [Read More]

ADESA president John Hammer says that although the majority of the company’s sales occur online and through its apps, its customers still experience a strong need for the facilities and services at its auction sites. “Promoting high-quality, internal candidates into leadership positions at our physical auction locations provides smooth transitions and sets the stage for […] [Read More]