Saying the new company serves a list of clients that includes 90% of the world’s automotive and global customer experience sector companies, InMoment and MaritzCX said they have agreed to combine the two companies. “This industry needs a new and disruptive approach if we truly wish to transform the way businesses look to improve experiences and results,” […] [Read More]

With Lithia Motors president and chief executive officer Bryan DeBoer saying the awards “are evidence of the highest level of performance and customer satisfaction,” DealerRater has awarded its 2020 Dealer of the Year award to 28 Lithia Motors stores. The awards recognize the honorees as the top dealership for their brand in their respective states. […] [Read More]

For used-car managers who watch for a sharp wholesale price jump in sporty cars as a sure tell that the spring market is taking hold now have confirmation thanks to the newest Black Book Market Insights report. Black Book reported that values for sporty cars increased 0.38% percent this past week, mirroring the rise generated […] [Read More]

One of the companies scheduled to appear again during the upcoming Automotive Intelligence Summit is broadening its physical footprint in the cradle of so many other fintech firms and startups. Spiffy, an on-demand car care, technology and services company, announced the opening of a new office in the San Francisco Bay area. Leadership explained on […] [Read More]

In the second of the Auto Remarketing Podcasts recorded at NADA Show 2020, Cars.com executive vice president Dean Evans talks about the transition from linear TV advertising to in-market video. Evans also talks about the state of automotive advertising today and the trends dealers and automakers should watch. Plus, get his take on the recent […] [Read More]

A refreshed F&I menu was part of the newest innovations rolled out by DealerSocket at the 2020 NADA Show. That menu is connected with DealerSocket’s PrecisePrice digital retail solution and stems from an integration with F&I Express and its Express Digital Media. DealerSocket highlighted PrecisePrice’s new VIN-specific F&I menu can extend the tool’s pricing capabilities […] [Read More]

RoadVantage named its new operations support manager this week, choosing a professional with extensive experience in the rental-car industry. The F&I product provider hired Mark Johnson, who RoadVantage described as an innovative operations professional and a visionary leader with a strong background in process improvement and solutions-focused strategies. The company noted that Johnson has led […] [Read More]

Last week, the Consumer Financial Protection Bureau shared their latest action involving collections and time-barred debt disclosures. The bureau issued a supplemental notice of proposed rulemaking (supplemental NPRM) regarding the collection of time-barred debt. The bureau proposes to prohibit collectors from using non-litigation means such as calls to collect on time-barred debt unless collectors disclose […] [Read More]

To begin our series of podcasts recorded at NADA Show 2020, we sit down with Jessica Stafford, senior vice president and general manager of Autotrader and Kelley Blue Book. Jessica explains the upgrades to the Autotrader platform, how the two brands aim to make car-buying easier and the evolution in appetite for digital retail. Plus, […] [Read More]

Through a new exclusive partnership with SiriusXM, Canadian independent warranty program provider Global Warranty is providing its customers with a three-month SiriusXM All Access trial that is free with qualifying Global Warranty products. Those customers will receive the trial even if the vehicles they purchase do not have satellite radio. Global Warranty is making the […] [Read More]