General Motors Corp. retained its position as the leader in automotive manufacturer loyalty in this year’s Automotive Loyalty Awards from information and analytics company, IHS Markit. The awards, which recognize OEMs and brands for their leadership in customer retention, are now in their 24th year. The program recognized automotive manufacturers and brands for top customer retention […] [Read More]

Editor's Note: NIADA made content connected with this webinar and other strategic material to help dealers available on a special website located at COVID19.NIADA.com. The National Independent Automobile Dealers Association understands one of the most valuable assets operators ever can have — cash — has been taken to unprecedented importance during the coronavirus pandemic. And NIADA wants members […] [Read More]

Hudson Cook partner Lucy Morris cautioned the financial-services industry not to set aside completely a task that might have been a top priority before the coronavirus pandemic arrived. “As the public health crisis spreads and worsens, one might think that law enforcement agencies like the Consumer Financial Protection Bureau and Federal Trade Commission would pause […] [Read More]

Even before the COVID-19 coronavirus became a pandemic and changed operational strategy in the auto industry, both the wholesale and retail segments of automotive were shifting towards increasingly digital futures that seemed poised to blend online and brick-and-mortar operations. With that fact in mind, Cherokee Media Group has developed a two-part white paper series on […] [Read More]

A new National Automobile Dealers Association initiative to help local dealerships navigate business and regulations in the coronavirus environment will provide information about coronavirus developments affecting dealership operations. The initiative, called the Dealership Lifeline Series, provides guidance on how dealers can manage their operations in the wake of those developments. The series is a collection […] [Read More]

Through a post on its website that began with, “It is with heavy hearts,” the Ken Garff Automotive Group announced chairman Robert Garff has passed away due to complications from COVID-19. “After driving back from a visit to Palm Springs, Robert and his wife, Katharine, were tested and confirmed positive for COVID-19, at which time […] [Read More]

On Friday, TransUnion shared its latest information about the depth and speed the coronavirus pandemic is impacting family budgets. TransUnion reported six in 10 Americans (59%) said their household income has been negatively impacted by the COVID-19 pandemic — an increase of 53% from those who reported impact during the previous week. The credit bureau […] [Read More]

APCO Holdings, a provider and administrator of automotive F&I products and home to the EasyCare and GWC Warranty brands, announced on Friday that the company will begin providing free access to digital retailing tools and online training courses designed to help dealers as the coronavirus crisis impacts normal business operations. Recognizing the importance of being […] [Read More]

Even before the coronavirus pandemic, smoothing the digital retailing and financing processes was a priority for Jennifer Reid at Equifax. For this podcast episode recorded during the Vehicle Finance Conference hosted by the American Financial Services Association back in February, Nick Zulovich shared another conversation with Reid, who offered personal anecdotes about how she responds […] [Read More]

UPDATED: Story has been updated to reflect OpenRoad's new strategy. In light of the COVID-19 pandemic, here is a roundup of how some dealer groups in Canada are responding, AutoCanada, a dealership group with locations in eight Canadian provinces and Illinois, announced Wednesday it would temporarily suspend certain operations at its New Brunswick, Quebec and Illinois […] [Read More]