After a little more than seven months, Cox Automotive has a new chief sales officer. According to a news release distributed on Tuesday, Cox Automotive promoted Tim McKinley from his position as senior vice president of sales for Manheim to chief sales officer for Cox Automotive, reporting to president Sandy Schwartz. Cox Automotive said McKinley […] [Read More]

Customer loyalty. It could be the most important metric for vehicle manufacturers. The reason? It could lead customers to become “brand ambassadors,” said J.D. Power vice president of data and analytics Tyson Jominy. “When a brand can connect emotionally with owners through the vehicle’s content, capabilities or prestige level, owners are much more likely to […] [Read More]

As an entrepreneur working under his brand, “Mike theCarGuy,” Mike Correra has helped increase dealerships’ online visibility through focused branding and engaging, promoting each store’s culture and uniqueness with specific social media management. On Tuesday, auto dealer enterprise dealer management system company DealerBuilt announced the hiring of Correra as a client experience specialist. He will […] [Read More]

While affordability appears to be pushing potential vehicle buyers to the used market, recent lane activity and wholesale price trends chronicled by Black Book are reflecting that some dealers have yet to see that swell of possible purchasers. The newest Black Book Market Insights report values for both cars and trucks softened last week at […] [Read More]

Within a week of promoting an executive to be its senior vice president, chief innovation and technology officer, Lithia Motors looked within its ranks again to find its next senior vice president and chief financial officer. The dealer group announced on Tuesday that it has promoted Tina Miller to the SVP and CFO position. Lithia […] [Read More]

Steady is an adjective that certainly summarizes the latest default data discovered by S&P Dow Jones Indices and Experian. According to the latest update released on Tuesday, all of the segments included in the S&P/Experian Consumer Credit Default Indices remained unchanged in June compared to the previous month. Auto defaults held the line at 0.87%, marking […] [Read More]

Leaders at Larry H. Miller Dealerships are proud of its locations that earned certification in the J.D. Power 2019 Dealer of Excellence program. Larry H. Miller Dealerships’ president Dean Fitzpatrick describes the certification as setting the standard “for the exceptional level of customer service we aim to provide at every one of our dealership locations.” […] [Read More]

Prodigy describes itself as a seamless online-to-in-store sales platform for car dealerships, and the company says it has seen sustained growth with the addition of several large dealer groups. To keep up with that growth, Prodigy has expanded into new offices in San Francisco. The company says that with the larger office space, it will […] [Read More]

The senior economist of the National Automobile Dealers Association sees a continued “shift” in demand from new cars to used on the horizon, according to a Q&A analysis of the second quarter released by NADA earlier this month. One of the drivers for this movement to used vehicles is the pricing difference between new and […] [Read More]

A comprehensive vehicle inspection is an important step toward building trust, transparency and loyalty with customers of Klick-Lewis Chevrolet in Palmyra, Pa., said Warren Lewis of Klick-Lewis Chevrolet. “Having our Auto/Mate DMS deeply integrated with the Xtime Inspect module makes that critical relationship-building step so much easier and more efficient,” Lewis said in a news […] [Read More]