It was 2009, and the auto industry was reeling from the impact of the Great Recession. Jane Millman was standing in the showroom of what is now Riverhead Chrysler Dodge Jeep Ram in Riverhead, N.Y., when the dreaded letter arrived. She breathed a sigh of relief when it confirmed that the family-owned dealership was not […] [Read More]

The Federal Trade Commission closed its settlement case with a dealer software provider involved in a data breach but not before accepting a public comment from the National Automobile Dealers Association, which took a broad view of the developments. Late last week, the FTC approved a final order settling charges against DealerBuilt, an Iowa-based dealer […] [Read More]

The National Automobile Dealers Association is finalizing plans for its upcoming National Policy Conference; its annual event in Washington, D.C. Highlighted by a keynote presentation with Oliver North and a fireside chat with the director of the Consumer Financial Protection Bureau, the three-day event beginning on Sept. 23 includes updates from federal regulators, a special […] [Read More]

The average new-car buyer holds on to his or her car for 8.4 years, according to a new study by car search engine iSeeCars.com. But for many other types of cars, such as sports cars, their owners are more likely to keep them longer, said iSeeCars chief executive officer Phong Ly. “Sports cars typically aren’t […] [Read More]

In a few special editions of the show, we’re sharing some of the panel discussions and keynote presentations from the recent Automotive Intelligence Summit in Raleigh, N.C. Next up is a roundtable discussion with leaders from SAS, who discuss "How & Why CX Is Improving with Big, Streaming and Intelligent Customer Data." Participants included:  Moderator: Lonnie […] [Read More]

You might need sharp eyes to notice, but Experian spotted an extremely slight decline in the volume of new-vehicle leasing booked during the second quarter. Analysts also pinpointed the top 10 models generating the most leasing volume in Q2. And two of the vehicles can be seen pretty easily in a driveway or parking lot. […] [Read More]

The stories continue coming in regarding the auto industry’s efforts to recruit technicians. This time, it’s CarMax pulling out all the stops, with the used-car retailer undertaking what it describes as the biggest technician and detailer hiring effort in its history. To help the company increase its production of vehicles for retail to customers to […] [Read More]

Manheim has launched two new features to its Manheim Express app, one of which will allow dealers to manage offers directly within the Manheim Express app. Manheim wants the Manheim Express buyer experience to help dealers make fast but confident purchasing decisions, said vice president of offsite solutions Derek Hansen. “And we continue to up […] [Read More]

Mezu, a mobile payments app that can enable users to pay and get paid by anyone anywhere for anything without sharing any personal information, recently announced that it has promoted Luis Trujillo to the role of chief compliance and risk officer. Trujillo is the first person to fill this role at Mezu and will report […] [Read More]

FICO is showing that its technology and analytics repertoire includes more than just the score that’s often so valuable in auto-finance underwriting. FICO, in partnership with risk management firm eDriving, recently launched the latest version of the FICO Safe Driving Score in eDriving’s smartphone-based driver risk management solution, Mentor by eDriving. FICO Safe Driving Score […] [Read More]