Dealers should think of their customers’ service experience as a way of achieving more customer loyalty and retention, said Xtime vice president and general manager Tracy Fred. An efficient check-out process, the technology company adds, is also important in keeping consumers happy and coming back. To help with that, Xtime is partnering with CenPOS, which […] [Read More]

The National Independent Automobile Dealers Association highlighted an area of its continuity this week. NIADA announced its continued longtime Bronze-level National Corporate Partnership with Williams & Stazzone as the association’s preferred property/casualty, garage liability and workman’s comp insurance provider to its 16,000 members. The association noted Williams & Stazzone has been a leader in the […] [Read More]

While still following cyclical patterns, auto-finance defaults in September climbed to the highest point so far this year, tying for the third-highest reading since 2014. According to data through September compiled by S&P Dow Jones Indices and Experian, the auto component of the S&P/Experian Consumer Credit Default Indices jumped 7 basis points to 1.05%. The […] [Read More]

Technology-laden vehicles present a double-edged sword for rental car companies, according to a new J.D. Power study. Rental car satisfaction scores are highest when vehicles have 21 or more features, such as cruise control, GPS, UBS ports and premium sound systems. But those scores fall 140 points when renters say that vehicle features are difficult […] [Read More]

Christian Chia says the current time is an “exciting new era” for Porsche in British Columbia. Chia is chief executive officer of OpenRoad Auto Group, and he said in a news release that the news of OpenRoad and Dilawri Group of Companies partnering with Porsche Cars Canada to bring a new Porsche center to Richmond by […] [Read More]

After wrapping up the Thanksgiving holiday, Scotiabank Economics released its Q4 Provincial Economic Outlook this week. Along with sharing four overall trends and a deeper look at each of the 10 provinces, analysts arrived at the conclusion that Quebec will lead the provinces in economic growth this year, with British Columbia and Alberta claiming the […] [Read More]

Bill Nash says that with its new personalized car buying experience, CarMax is providing a service that is flexible, convenient, and tailored to each customer. Before Monday, CarMax offered the service in Alabama, Florida, Georgia, Iowa, Louisiana, Nebraska, New York, North Carolina and Oklahoma, in addition to select cities in Mississippi and Virginia. “This is […] [Read More]

 Ohio dealer Rhett Ricart will be the 2020 chairman of the National Automobile Dealers Association and Minnesota dealer Paul Walser will be vice chairman. They were elected to these posts Tuesday at the NADA board meeting in San Diego. Their terms start at NADA Show 2020 in February. Gilchrist Automotive president Charlie Gilchrist is the […] [Read More]

Dealer.com describes video advertising as a “consistently undervalued channel.” The company noted a 2017 Business Insider Intelligence Future of TV Report showing that 20% of the population is no longer reachable through television as people get their information from other sources. A new partnership between Dealer.com — a Cox Automotive brand — and digital marketing […] [Read More]

What constitutes the U.S. government’s highest safety rating for vehicles is about to be refreshed. On Wednesday, the Department of Transportation’s National Highway Traffic Safety Administration announced its plan to propose significant updates and upgrades to the New Car Assessment Program (NCPA) in 2020. “NCAP is celebrating its 40-year anniversary, and we’re proud that it […] [Read More]