Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index Study found overall satisfaction with dealer service rose for the second consecutive year, up 12 points to 878 on a 1,000-point scale for premium […] [Read More]

As part of its inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. The honorees in the first-ever Automotive Intelligence Awards: Industry Analysts will be recognized in the April edition of the Auto Fin […] [Read More]

Exeter Finance recently announced its 2024 Auction eXcellence Awards, honoring seven operations. The recipients included: Division I: United Auto Exchange Division II: Oklahoma Auto Exchange Division III: ADESA Salt Lake Exeter Most Improved (EMI):  All Valley Dealer Auto Auction Play of the Year: EBlock Houston Continued eXcellence: Carolina Auto Auction MVP: America’s St. Louis “It […] [Read More]

It’s been about seven months since Obra Capital acquired Arra Finance, so the indirect subprime auto finance company shared an update this week about how it’s going. Arra Finance said it’s made “significant progress” in successfully relaunching and leveraging its scalable originations system, proprietary scorecard and data warehouse to provide access to finance solutions and […] [Read More]

Carleton reinforced its executive team this week, hiring Tim Yalich as vice president of business development. In this role, the provider of compliant financial calculations and lending document generation software said Yalich will be responsible for driving strategic growth initiatives across Carleton’s integrated financial solutions that feature the CarletonCalcs suite of payment calculation and compliance […] [Read More]

An Alabama dealership has become a star when it comes to raising funds for charity. Howard Bentley Buick GMC was presented with the Star Award for the most improved 2024-2025 workforce campaign by the United Way of Marshall County, for raising funds for the local community. The dealership credited the leadership and dedication of its […] [Read More]

As part of the inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. To conclude our series of podcasts with these first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program, we […] [Read More]

Dealers looking to acquire later-model used vehicles in February were finding them in a rather traditional channel: the auto auction. But the source is not the consignor segment that might first come to mind when discussing this age group. According to the latest AuctionNet data from the National Auto Auction Association, overall wholesale auction sales […] [Read More]

Tricolor has now completed 16 ABS transactions since the company, which focuses on providing auto financing to Hispanics, issued its first securitization in July 2013. The latest securitization unfolded this week, as Tricolor announced a $328 million issuance. According to a news release, JPMorgan acted as the lead structuring agent with Barclays serving as joint […] [Read More]

Multiple experts expect bankruptcy filings to continue to rise, especially after another upward drift in February. According to data provided by Epiq AACER, total bankruptcy filings came in at 40,260 in February, marking a 3% increase year-over-year. Filings last February totaled 39,034. Epiq AACER reported individual bankruptcy filings increased 5% in February to 38,108, up […] [Read More]