Automotive compliance expert Max Zanan wants to help dealerships and their owners and principals learn about store employees who might be syphoning funds or doing other unethical or unscrupulous activities. This week, Zanan rolled out the Dealership Fraud Hotline, a new kind of whistleblowing automotive platform and hotline that can make it easier for dealership […] [Read More]

Kroll Bond Rating Agency reported this week that its auto-finance indexes that watch both the non-prime and prime spaces moved in similar directions in April. But a deeper look at the latest data showed some “slightly less sanguine results.” Analysts indicated annualized net losses in KBRA’s Prime Auto Loan Index fell 5 basis points month-over-month […] [Read More]

Car shoppers of today are searching online for a new vehicle at all hours of the day, every day, and customers expect instant responses from dealerships. With Facebook Marketplace, letgo and other social platforms, dealerships have opened new channels to connect with these customers. But as a result, many dealerships have trouble keeping up with car […] [Read More]

Carvana unveiled its first Carvana Car Vending Machine in Missouri on Thursday. The machine, located in Kansas City, stands eight stories high and holds 27 vehicles. Also on Thursday, Carvana launched as-soon-as-next-day vehicle delivery to Topeka. The Kansas City car vending machine, located at 1700 W. 29th St., is the 18th in the U.S. for Carvana. […] [Read More]

Optimism among small business owners — which certainly can include independent and buy-here, pay-here dealerships — is strong, according to the latest quarterly Wells Fargo/Gallup Small Business Index based on a survey conducted during the first five days of April. Survey results released this week also revealed that more than half of business owners reported […] [Read More]

Now that we’re deep into the second quarter of 2019, GWC Warranty recently offered a refresher in an effort to help dealerships gain more sales traction in the F&I office. With vehicle affordability becoming more a challenge, GWC Warranty emphasized that selling more service contracts and higher quality F&I products all starts with how store personnel present […] [Read More]

It’s well known that the used-car buying process doesn’t start when a customer shows up at your dealership’s lot. It’s likely that the customer has done hours of research beforehand and may already know exactly what they want to buy. What about when it comes to the trade-in process? It turns out that three out of four […] [Read More]

It was an impressive April and first third of the year for the certified pre-owned vehicle market in Canada, based on sales figures provided to Auto Remarketing Canada by the automaker programs. Starting with Subaru, the company says it is on track for another record CPO year. Subaru sold 359 certified vehicles in April, a 76.8% […] [Read More]

PureCars has new ownership. The company, which provides marketing automation and business intelligence software for the car industry, said Tuesday that Diversis Capital and Stage 1 Ventures are new strategic investors.  This purchase by Diversis and Stage 1 is part of PureCars' spinoff from Raycom Media, which has merged with Gray Television.  “Over a decade ago, […] [Read More]

Expect that truck bringing parts to your dealership service department to still have a driver behind the wheel at least for the foreseeable future. A new report from Navigant Research released on Wednesday analyzed the state of the automated medium- and heavy-duty commercial vehicle market, providing global market forecasts, segmented by vehicle class and region, […] [Read More]