When the phone rings at a buy-here, pay-here dealership, it’s not uncommon for customers to be calling the store about a vehicle mechanical problem. To help consumers who might not have the financial resources for major repairs, Confident Financial Solutions (CFS) and WebBank rolled out a new solution, leveraging the capability of the vehicle owner’s […] [Read More]

Additional survey results from Protective Asset Protection could provide information that F&I managers are seeking as part of their pitch to vehicle buyers about service contracts and other ancillary products. The provider of F&I programs, services and dealer-owned warranty programs recently announced results of the second part of its recent survey addressing consumer and dealer trends in […] [Read More]

In an effort to respond to severe weather events along the United States' North Atlantic coastline, Copart has opened a new North Carolina location that will function as a catastrophe response facility where vehicles collected during times of crises will be stored. The new Copart Lumberton location sits on 90 acres of land and is located just […] [Read More]

In this episode, we catch up with Jim Roche of Xtime, during a show recorded this spring at NADA Show 2018 in Las Vegas.  Roche discusses his debut book, "Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential," customer retention for car dealerships, the modernization of the service department and more. The full discussion […] [Read More]

In its Dealer Sentiment Index for the second quarter, released Monday, Cox Automotive found that franchised dealers continue to be happy with their used-car sales, and they feel better about used than they do about new-car sales. Meanwhile, independent dealers are feeling a bit of an inventory pinch, which has diminished some of their positive […] [Read More]

 A Porsche Boxster for date night; a couple of days later, a seven-passenger Land Rover Discovery to haul Junior and his belongings to college; and a couple of weeks after that, a Maserati Ghibli to pick up that all-important client. Park Place Dealerships wants to meet a customer’s every driving need, even when it means […] [Read More]

Binary Automotive Solutions announced Monday that it has added Joe Turner, Matt Ward and Troy Scheer to the company’s executive team. The company said that Turner will serve as its new chief operating officer, while Ward and Sheer have been appointed to serve as chief marketing officer and divisional vice president, respectively. The three new Binary […] [Read More]

Compared to just four non-luxury market vehicles, six luxury models dominate iSeeCars’s latest list of best bargain vehicles that depreciate the most after three years on the road. With a 52.6-percent depreciation rate, which is about 1.5 times more than average, iSeeCars ranks the $30,846 priced BMW 5 Series model the best bargain buy for a […] [Read More]

On the surface, managing the total cost of ownership for vehicle fleets seems like a fairly straightforward calculation: Buy the right vehicles at a discounted price with low depreciation rates, take good care of them, maybe recondition them a bit before sale and wholesale them off as quickly as possible. Then, start all over again. In […] [Read More]

In several European markets where FCA does not operate its own captive arm, LeasePlan will now offer operational lease solutions to FCA customers. The vehicle leasing and fleet management provider announced Monday that it has agreed to be a new FCA operational lease partner that will concentrate on the growing small and medium enterprise (SME) segment […] [Read More]