The data points Cox Automotive found through its dealership staffing study are startling. Stores have a 67-percent annual turnover rate among its sales teams, and the average cost of hiring a new dealership employee is $10,000. Perhaps one of the primary reasons dealerships are burdened by those personnel challenges is connected to training — or […] [Read More]

Larry H. Miller Dealerships announced Wednesday that it collected nearly $23,500 in school supplies during the company’s “Stuff for Students” campaign this summer.  Throughout August, 11 participating LHM dealerships’ stuffed a vehicle with much-needed school supplies. In partnership with 9News, Volunteers of America Colorado Branch (VOA) and other business partners, the company collected enough supplies to […] [Read More]

On July 10, the Consumer Financial Protection Bureau (CFPB) issued a rule banning companies from denying arbitration to groups of people. And, if everything passes, the law should go into effect in September. For auto retail dealers and lenders, this change is just one more turn of the screw clamping down on the ability to […] [Read More]

Safe-Guard Canada recently announced it has appointed Richard Comrie as national account manager to oversee client relationship management and business development. Comrie most recently served as the director of new business development for LGM Financial Services. Comrie has spent more than 25 years in the finance and insurance industry, with a focus on business development, customer […] [Read More]

Hurricane Harvey landed in Texas with a week left in August, and its flooding left an immediate impact on wholesale price movements for the month, according to KAR Auction Services chief economist Tom Kontos. According to ADESA Analytical Services’ monthly analysis of wholesale used-vehicle prices by vehicle model class released on Wednesday, wholesale used-vehicle prices […] [Read More]

TCN and DealerSocket announced Wednesday a new partnership to create a seamless integration between TCN’s advanced cloud-based contact center solution, Platform 3.0 and DealerSocket’s iDMS for independent and buy-here, pay-here dealerships. The integration can help dealers improve customer service operations, conduct effective marketing campaigns and streamline their payment collection process. Performing outreach via TCN’s integrated […] [Read More]

Just about a week after naming a new executive vice president of business development, AutoGravity on Wednesday landed Hyundai Capital America as another provider on its shopping and financing platform. Beginning in the state of California, financing through Hyundai Capital America is now accessible to AutoGravity users searching for financing for a Hyundai, Kia or […] [Read More]

Hudson Cook partner Allen Denson read through the auto-finance portion of the latest Supervisory Highlights shared by the Consumer Financial Protection Bureau and immediately thought of another credit segment. The CFPB’s report described problems bureau representatives found with vehicles being repossessed after contract holders evidently made catch-up payments or entered into agreements to avoid repossession. […] [Read More]

In time for this upcoming fall shopping season, Autotrader’s September list of top picks for certified pre-owned deals includes attractive incentives from Volvo, which boasts seven years or 100,000 miles of comprehensive warranty coverage from the original sale date and zero-percent interest for up to 24 months on CPO 2015 S60 sedan models. "If car […] [Read More]

Credit Bureau Connection (CBC) and Clarity Services have partnered to provide dealers and finance companies what the service providers say is a first-of-its-kind, comprehensive view of a consumer’s credit history. The companies explained exclusive subprime credit data combined with existing traditional credit bureau information are being used to enhance credit reports and compliance solutions for […] [Read More]