General Motors’ Customer Care and Aftersales division recently announced at NACE automechanika Chicago that the company will offer a comprehensive collision certification program, which will start early next year. The new program will be more comprehensive than the current GM training and tools-focused programs, the company said. It will include added standards for both pre- and post-repair […] [Read More]

Insurance Auto Auctions recently launched Active Inventory Management, the company’s latest innovation designed to help buyers and sellers outsource their salvage inventory management process to IAA. “IAA developed the Active Inventory Management solution to help our insurance customers streamline their salvage management process and generate better economic returns,” IAA chief executive officer and president John Kett […] [Read More]

Dashboard Dealership Enterprises has redesigned its business analytic reporting suite for increased functionality using input from dealer clients. Executive Eye 3.0, the latest version of Dashboard’s flagship product, offers a variety of graphic display options designed to help dealers easily navigate the program. New visual enhancements include updated colorful themes, more white space and increased organization. […] [Read More]

As the temperatures spike outside, Black Book isn’t quite seeing wholesale prices behave in the opposite extreme, which is sometimes the norm as we enter the remaining days of July. The newest Black Book Market Insights report showed more SUVs dropping in price last week. In fact, editors noticed sub-compact luxury crossovers saw the most […] [Read More]

A previous recipient of the CPO Dealer of the Year Award, southern California’s Galpin Motors recently announced its chairman and chief executive officer, Bert Boeckmann, was presented with Ford’s first Dealer Hall of Fame award in recognition of his lifetime of achievement, outstanding performance and inspirational leadership. Additionally, Galpin Ford received more than 12 additional awards […] [Read More]

Asbury Automotive Group will be exiting its Q auto used-car standalone store business, chief operating officer David Hult said on a quarterly conference call Tuesday morning. A company spokesperson said via email that the closing process began at its two remaining Q auto stores — which are located in Brandon, Fla., and Tampa — on […] [Read More]

RepairPal.com released analysis on Tuesday that blends together the site’s data with information from the National Highway Traffic Safety Administration to find the cities most impacted by vehicle recalls. The site organized user data relating to owner inquiries website user activity by ZIP code seeking repair information during the past five years along with recall […] [Read More]

Here is more evidence as to why customers sitting across the desk from you might be frustrated the rate attached to their installment contract isn’t as favorable as they expect. A new survey from FactorTrust indicated most U.S. adults do not understand what is and what is not included in their credit history, and therefore […] [Read More]

Avis Car Rental has come out with a new skill for Amazon Alexa, giving consumers a new way to book their next car rental in today’s evolving digital age. Avis’ integration with Amazon Alexa will allow customers to both book and manage car rental reservations via Amazon voice-controlled artificial intelligent personal devices like Amazon Echo. This will […] [Read More]

When you publish a news story the Friday before a long holiday weekend, conventional wisdom suggests that you might not get much feedback — no matter how interesting the subject matter.  On June 30, Auto Remarketing published such a story, and as it turned out, conventional wisdom was wrong. Sometimes the subject matter just strikes a […] [Read More]