While foreign-made vehicles continue to have the highest driver satisfaction, customer satisfaction with American vehicles remains strained, according to the American Customer Satisfaction Index (ACSI). “Overall, the gap between international and domestic manufacturers has widened because of the downturn for U.S. cars,” ACSI said in a news release announcing the findings of its ACSI Automobile […] [Read More]

DealerSocket has a new president and chief executive officer. Sejal Pietrzak takes over for Jonathan Ord, the co-founder of the company who has been its CEO for 16 years. Ord remains a strategic investor and board member. Pietrzak had spent the past 12 years at ACTIVE Network, a provider of intelligence solutions, where her most […] [Read More]

A day after Kerrigan Advisors shared its latest report about dealership buy/sell activity, Haig Partners released its own analysis on this topic on Tuesday, explaining how action ramped up in the second quarter after getting a bit of a slow start at the beginning of the year. The Haig Report indicated the number of dealerships […] [Read More]

Contact At Once! announced Monday that the United States Patent and Trademark Office recently issued it a patent for a system designed to analyze messages and initiate communication sessions for clients. The new patent was developed to enhance the service that Contact At Once! customers are able to provide consumers who wish to communicate with businesses via […] [Read More]

We return to Nashville, where Auto Remarketing publisher Bill Zadeits chatted with Bob Gapinski of SGS during the IARA Summer Remarketing Roundtable earlier this month. Check out their conversation below. Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  You can also listen to the latest episode in the window below. All episodes can be […] [Read More]

As reports continue to arrive stemming from the damage caused by Hurricane Harvey in Texas and elsewhere along the Gulf Coast, Ignite Consulting Partners gave buy-here, pay-here dealers and other auto finance providers three reminders associated with credit reporting for consumers residing in locations declared as disaster areas. Chief optimization officer Richard Hudson acknowledged that […] [Read More]

As Texas continues to contend with the ongoing torrential rain and flooding, state and federal financial regulatory agencies along with finance providers are taking steps to offer assistance to customers who have been impacted. Officials from the Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System, the Federal Deposit […] [Read More]

Porsche Cars Canada recently announced the opening of Porsche Centre Kelowna, the company’s 18th Porsche Centre in Canada and fourth in British Columbia. Porsche Centre Kelowna has over 22,000 square feet of floor space and features a nine-vehicle showroom, a customer delivery area, a six-bay workshop and a private direct-dialogue service bay, according to Porsche Cars Canada. “The […] [Read More]

Kerrigan Advisors’ newest Blue Sky Report highlighted a notable willingness by dealers to take on minority and majority equity partners along with eight other trends involving buy/sell activity through the first half of 2017, which the firm classified as high. According the report released on Monday, Kerrigan Advisors also expects activity during the second half […] [Read More]

Among dealership service customers who scheduled their appointment online, more than three-fourths (76 percent) said they were apt to go that route again, according to research from Cox Automotive. What’s more, setting up the service visit online creates a path toward a happier customer, says Jim Roche, vice president of marketing and managed services at […] [Read More]