Payam Zareian’s objectives for success go way beyond moving metal at Tip Top Auto’s two locations. “I really don’t like the way the industry is going, where dealerships are looking to make huge gains in the back-end of financing, often without customers really being aware of it,” Zareian said. “I think it’s essential to treat […] [Read More]

In what could be good news for the automotive industry, Fitch Ratings projected in its latest Global Economic Outlook (GEO) that the recovery in global growth is strengthening and is expected to pick up to 2.9 percent this year and peak at 3.1 percent in 2018, which would be the highest rate since 2010. “Faster […] [Read More]

SubPrime Auto Finance News reconnected with Hudson Cook associate Anastasia Caton, who has been closely watching the Supreme Court mulling over whether a finance company that regularly attempts to collect debts it purchased after the debts had fallen into default is a “debt collector” subject to the Fair Debt Collection Practices Act (FDCPA). The newest […] [Read More]

It’s not news that independent and buy-here, pay-here dealers more often will complete vehicle deliveries with consumers with softer credit than their franchised store contemporaries. What is noteworthy is how Experian Automotive detailed the extra risk being facilitated through franchised dealerships to complete financing when looking at the lowest credit tier tracked on a quarterly […] [Read More]

The customer may be going through most of the car transaction online, but interacting with another person in that process is crucial. That’s one of the lessons CarMax has picked up in testing its home delivery program, the company’s president and chief executive officer said in an earnings call Wednesday. CarMax Home Delivery, which is […] [Read More]

Consumers’ loyalty to midsize sedans is currently strong and shopper interest across all luxury SUV/CUV segments is up 2 percent from April, according to Jumpstart Automotive Media’s latest shopper interest data report. Interest in midsize sedans across Jumpstart’s portfolio of sites is up for the second consecutive month, rising by 4 percent during April and May. […] [Read More]

Kia Motors America leadership understood that the automaker surprised the industry last year when it topped the J.D. Power U.S. Initial Quality Study (IQS). As the 2017 study showed new-vehicle quality is at its highest level ever — improving 8 percent from a year ago — Kia celebrated again on Wednesday by taking the title […] [Read More]

The bucket of used vehicles reaching the retail market these days is of the later-model, higher-quality sort, and many are set up with tech amenities that aren’t too far off from the perks found in new cars. That’s driving many car shoppers to choose pre-owned, says Alex Klein, who is vice president of data science […] [Read More]

ACA International, the Association of Credit and Collection Professionals, recently released a white paper that examines how the Telephone Consumer Protection Act’s (TCPA) “antiquated” understanding of technology results in some consumers receiving a disproportionate number of telephone calls while others are almost entirely excluded from receiving legitimate business communications. The paper, titled “Unintended Consequences of an […] [Read More]

Carvana has expanded into Oklahoma City, the online used-vehicle retail platform's 30th market. “With the largest metropolitan area in Oklahoma and a growing local eCommerce landscape, we’re proud to reach our 30th market milestone in Oklahoma City,” Carvana founder and chief executive officer Ernie Garcia said in a news release. After completing the online purchase […] [Read More]