CarMax will open two new stores in the state of Washington — the used-car retailer’s first locations in the Puget Sound region — the company announced on Friday. One store will be in the city of Lynnwood at 202 Valley Avenue Northwest and the other will be located in in the city of Puyallup at […] [Read More]

To illustrate where the search for the perfect vehicle appears to be headed, Steve Lind of Autotrader mentions a conversation his wife and a friend were having in the driveway. “Boy, I wish we could find a better way to search for cars with captain seats so my kids could climb between the second row […] [Read More]

If the introduction to a report from Netsertive is any indication, dealers and automakers would be wise to not only invest in digital marketing, but do so in a way that involves several prongs. Twice in the intro to its “Automotive Digital Marketing Intelligence Report,” Netsertive mentions “multichannel digital marketing” as being the most optimal […] [Read More]

In what we’re proud to call an annual tradition, Auto Remarketing publishes a special issue to recognize the leading women of the remarketing and used-car business: our Women in Remarketing issue.  Each of the leaders honored in our Women in Remarketing program takes on different responsibilities within the industry, and the companies they represent encompass a diverse […] [Read More]

GWC Warranty recently published four recommendations to help dealerships secure a high-quality compliance trainer. The used-vehicle service contract and related finance and insurance products provider attempted to go beyond just someone who might have a deep knowledge of both federal and state regulations. Here are what GWC Warranty suggested: 1. The right training for the […] [Read More]

VantageScore Solutions — developer of the VantageScore credit scoring model — recently released a white paper that found that credit score models can maintain accuracy and predictive power even if certain negative data such as tax liens, civil judgments, and medical and non-medical collections are removed from consumer credit files. The paper, “Negative Data Suppression […] [Read More]

When it comes to shopping online, consumers say Cars.com is the best automotive third-party desktop site and that Kelley Blue Book is the best mobile site, according to the J.D. Power 2017 U.S. Automotive Website Evaluation Study Cross-Device report. The study examines which current site functions and designs car buyers say is most effective when […] [Read More]

Wyatt Johnson Automotive Group recently announced the acquisition of Crown Ford in Nashville, Tenn. With this purchase, Wyatt Johnson, based in Clarksville, Tenn., added to its list of brands in the group portfolio, which already included Buick, GMC, Hyundai, Kia, Subaru, Mazda, Toyota and Volkswagen. The dealer group highlighted Crown Ford, home of “Crown Charlie,” […] [Read More]

First, the development surfaced that the Department of Justice filed an amicus brief — a legal document filed in appellate court cases by non-litigants with a strong interest in the subject matter — questioning the Consumer Financial Protection Bureau being overseen by a single director. Turns out, that stance was concurred by a collection of […] [Read More]

The car brands whose dealers currently deliver the highest-rated customer experience are Lexus, Kia, Chevrolet and Toyota, according to the findings of customer research and consulting firm Temkin Group’s seventh annual Temkin Experience Ratings report, which evaluates 331 companies across 20 industries. Temkin surveyed 10,000 U.S. consumers and evaluated their recent experiences with companies across the […] [Read More]