Swickard Auto Group recently announced that it acquired Brien Ford of Everett, Wash., the company’s second dealership in the Pacific Northwest. The Seattle-area Ford dealership has been renamed Epic Ford but will continue to sell and service both new and used Ford cars, trucks and SUVs. “This purchase is an ideal platform for growth in the […] [Read More]

Sixty-two percent of consumers say that they are loyal to an automotive service center despite the low retention rate for the average dealer, according to a recent study. AutoLoop's 2016 Automotive Digital Engagement study uncovered new insights into the value of engagement for dealers and revealed a varying meaning of customer loyalty among Baby Boomers, Generation […] [Read More]

As 2016 came to a close, RVI Group’s latest Market Update revealed that while used-car prices decreased in December compared to a year earlier, prices posted a slight uptick when compared to the prior month and making an economic adjustment. The RVI Used Vehicle Price Index for December decreased by 0.2 percent when compared to November. And […] [Read More]

Hyundai Capital America said in a recent announcement that it reduced mailing and call center costs, cut transactional costs, and enhanced processes to save time and resources after ChannelNet revamped its dealer access portal. “We consider the reinvention of our dealer portal one of 2016’s most significant accomplishments,” HCA senior vice president and division head […] [Read More]

Roadster announced Thursday that its in-store iPad app now has a Needs Assessment tool that can allow dealers to help consumers identify vehicles that meet their needs and make recommendations based on those needs. This Needs Assessment tool is an extension to the in-store app version of Roadster’s Express Storefront ecommerce platform. Roadster launched that in-store app in […] [Read More]

American Financial Services Association president and chief executive officer Chris Stinebert shared some of the details on Wednesday regarding how the organization has modified and bolstered its strategy now that President Trump is in the White House and Republicans control both segments of Capitol Hill. During a 10-minute state-of-the-union-style address to a packed room at […] [Read More]

ACV Auctions said Wednesday that it has expanded into northeast Ohio, Washington D.C., and eastern Massachusetts, while also announcing it will debut  a new incentive program for multi-site dealerships at the NADA Convention & Expo this week.  In addition to the three new territories, the company ended 2016 entering upstate New York, western Massachusetts, Pittsburgh and […] [Read More]

Dominion Dealer Solutions announced the inception of an omni-channel digital solution to drive both traffic and revenue for a dealer’s fixed operations on Wednesday. "As the automotive industry shifts heading into 2017, we recognize the unique opportunities presented to dealers in their Fixed Ops departments,” said Nicole Case, general manager for Dominion Digital Marketing in […] [Read More]

Driving auto shoppers to your website is the cornerstone of all successful digital marketing strategies for auto dealers. However, this position has some dealers wondering whether linking the shopper to their vehicle display pages is a good use of their advertising spend. Non-progressive dealers have been on the losing side of this battle for the […] [Read More]

Consumer interest in offers and discounts on social media networks is growing: 44 percent of sales customers and 47 percent of service customers who use Twitter follow a dealership for access to offers and discounts, according to recent study. That is one of the multiple trends social media and digital engagement company Digital Air Strike found in […] [Read More]