GWC Warranty acknowledged vehicle shoppers are looking for a bargain, and dealers are looking to turn a profit, meaning those two worlds collide during the art of negotiation. As experienced negotiators, GWC Warranty pointed out every sales and F&I professional has techniques that have worked for years. But as customers evolve, the company insisted that […] [Read More]

The Serpa Automotive Group has acquired Toronto’s Agincourt/401 Kennedy Chrysler Dodge Jeep RAM. Since 2012, Serpa has operated Serpa BMW in Newmarket and from 1995 to 2015 owned Richmond Hill’s Avante Mazda. The new dealership will be known as Serpa Chrysler Dodge Jeep RAM. “We will now transform the new Serpa-branded dealership into the finest […] [Read More]

Axis Auto Finance, a non-prime finance company servicing the Canadian used-vehicle market, announced Wednesday that Richard Lloyd has been appointed as the company’s chief financial officer. The company highlighted Lloyd’s appointment follows an extensive, months-long selection process with the assistance of an executive recruiting agency. Lloyd is a chartered professional accountant (CPA) with more than […] [Read More]

Nick Pawlak definitely feels at home in the industry, even if it’s not where he expected to end up. “I started my career in public accounting, with no knowledge of the remarketing industry,” he said. “I had a couple of friends that worked within the KAR organization and talked about how much they enjoyed it.” […] [Read More]

As a kid, it wasn’t the funny pages that attracted Dustin Miller’s eyes. It was the car section of the newspaper. And that interest in the auto business hasn’t gone away. Miller is chief financial officer for America’s Auto Auction and Auction Credit Enterprises, a position he has held since 2006.  He has been with […] [Read More]

What began as a means of support during college has blossomed into a rewarding career for Allison Musante. “Fifteen years later and I could not imagine working in any other field,” said Musante, who joined Smithtown Acura in 2008 as controller and took over as general manager a year later. “The industry has proven to […] [Read More]

Vince McNeal got his first job in the business of selling cars at an age most folks are just getting familiar with driving them.  And his passion for the automobile dates back to childhood. Now 36, McNeal is the executive sales director at ADESA, a company he has called home for more than a decade. […] [Read More]

As part of a broader state-by-state roll-out plan, Denver-based DealersLink has announced its entry into Illinois. The company, which is focused on helping dealers source and acquire used vehicles for their retail markets, says it is aggressively expanding and signing on new dealerships in the Prairie State with a focus on further expansion into Midwest […] [Read More]

As I walk through auction lanes on sale day, at locations across the country, I see a lot of dealers multi-tasking. Buyers are seamlessly using cell phones to gather information about vehicles lined up outside the lanes, accessing mobile apps to make offers via simulcast, and bidding on the car that is live on the […] [Read More]

TransUnion recently pushed out a series of recommendations to help companies that specialize in third-party debt collections. However, some of the suggestions could help first-party companies who are involved in repossession and recoveries in the auto finance space. TransUnion emphasized that with a primitive strategy at play, a collections company cannot function at its full […] [Read More]