ACA International dissected the 2015 fiscal year annual report by the CFPB Ombudsman’s Office that’s generated for Richard Cordray, director of the Consumer Financial Protection Bureau. Officials found the recently released report focused heavily on three potential changes to the CFPB’s consumer complaint database to make it a more effective tool for companies that participate […] [Read More]

Auto Financial Group — an online provider of innovative financing products including CarMark Auto Finance for credit unions and banks — announced year-to-date growth figures this week, revealing increasing momentum in new customer signings with AFG’s balloon lending and remarketing programs. Since August, Auto Financial Group highlighted that it has signed nine new credit unions […] [Read More]

F&I training specialist Rebecca Chernek is hosting a comprehensive, three-day educational workshop in an attempt to help dealerships and their managers to get into position for their most successful year yet. Among the 10 workshop highlights Chernek plans to cover during the event are: — Why inconsistency in F&I product and pricing kills profits and […] [Read More]

College football bowl games. Your office holiday party. TBS showing “A Christmas Story” on repeat. Predictably, these things happen every December. Lately, so does this: a used-car market that skews heavily toward certified pre-owned. December has become the month where CPO’s share of franchised dealer used-car sales is at its annual peak. In fact, says […] [Read More]

As announced last week, automotive companies will soon have three more domain extensions to choose from when crafting their Web presence: .cars, .car and .auto. The domains are being launched by Cars Registry — a joint venture between domain companies XYZ and Unregistry. To get some insight into what this means for dealers, Auto Remarketing reached […] [Read More]

Larry H. Miller Dealerships announced several high-profile changes to its executive-level structure this week, including the hiring of a new vice president and two internal promotions in the area of search engine marketing and optimization. Starting with the hire, on Monday LHM announced Veronika Egginton as its new vice president of digital development, where she […] [Read More]

November might have been the last month for a while that truck segments lead their smaller counterparts in terms of retained value.   Midsize pickup trucks may have had the best used-vehicle price strength last month, but continuing a trend discovered in recent weeks, truck segments are now showing greater depreciation than cars. The latest […] [Read More]

Cox Automotive sees all kinds of customers pouring into its online portals — from dealers in the auction lanes to potential buyers considering a vehicle purchase. Open source technology solutions provider Red Hat highlighted on Tuesday how Cox Automotive deployed three major tools — Red Hat CloudForms, Red Hat Gluster Storage and Red Hat Enterprise […] [Read More]

The fact that consumers might pay different prices for the same cars based on their gender may seem a bit wonky, but according to consumer lease marketplace Swapalease.com, the data shows this assertion might just be true in some cases. But the data might not shake out how one might expect if you’re going by […] [Read More]

Moves have been made that may soon make it possible for Ontario dealers to do in-house vehicle registrations and licensing. Leeds-Grenville MPP Steve Clark has started this process, and last week Clark’s Bill 152, titled, Cutting Red Tape for Motor Vehicle Dealers Act, 2015, was passed unanimously on Second Reading. Now, the bill is headed […] [Read More]