An out-of-state customer tried to buy a used BMW over the phone from Baumann Auto Group. When the buyer’s credit application came through, Baumann had the buyer take a photo of their driver’s license using QuickScan, a document authentication software from 700Credit. The software informed Baumann that not only did the would-be buyer not live […] [Read More]

September in the wholesale vehicle market was a departure from the earlier summer months, as cooler temperatures brought lower prices. But look for a fairly steady market in the final few months of 2024, industry analysts said in reports this week. Cox Automotive’s Manheim Used Vehicle Value Index for September came in at 203.0, which […] [Read More]

Glenda Defas thought she was going to Rick Case Honda to buy a car. Instead, she received the gift of a lifetime. Defas, who lost her previous vehicle in a terrifying carjacking, fell to her knees in thanks when Rick Case Automotive Group president and CEO Rita Case told her the dealership was giving her […] [Read More]

Some 6.5 million vehicles were recalled in the third quarter of 2024 – thanks mostly to three automakers. Tesla, Stellantis and BMW accounted for 76% of all recalls during the three months ending Sept. 30, according to the Q3 recall report from recall management platform BizzyCar. The report is based on analysis of data from […] [Read More]

One of the processes to draw ire during examinations in the past year by the Consumer Financial Protection Bureau was refunds associated with voluntary protection products. This week, Onbe published its 2024 Auto Finance Payments Survey, exploring consumers’ refund preferences. When receiving payouts across the automotive ecosystem, from overpayment to guaranteed asset protection (GAP) insurance […] [Read More]

For the third month in a row, Canadian Black Book’s used vehicle retention index didn’t fall. But it didn’t rise, either. The CBB index for September came in at 136.0 — no change from August — marking the first time the index has not fallen for three consecutive months since January, February and March of […] [Read More]

Mere Rangel is the assistant general manager at Big Valley Auto Auction in Donna, Texas. But more importantly, he has been his daughter’s softball coach for 14 years and his son’s baseball coach for the past four years (with a decade more to enjoy, he says). And when he steps off the diamond and into the auction lanes, he’s got a coach of his own in general manager Lisa Franz, the leader of Big Valley Auto Auction, and a five-star ace of a teammate in Blanca Arias, the auction’s controller. Together, they form quite the bullpen of leadership at the auction ... [Read More]

Welcome to that time of year for car dealerships again: It’s the scary season! Let’s have a little fun and look at your business like it’s Halloween. It may be filled with lots of things that can frighten you. But on the other hand, it’s also filled with lots of great treats. All you have […] [Read More]

myKaarma has earned Nissan’s seal of approval. The provider of dealership communication and payment software said it has been selected for certification as a partner in Nissan’s NCAR Service and INFINITI’s ICAR-X Service programs, which myKaarma said makes it the “go-to provider” of integrated service systems for the Nissan brands. The company said Nissan and […] [Read More]

There’s a new entry in the dealership buy-sell market. Omega Advisors Inc., a consulting firm specializing in auto dealership mergers and acquisitions, announced its launch. In a news release, the company, led by industry veteran Gerrick Wilkins, said it offers decades of expertise in dealership valuations, strategic planning and transaction management. Omega said Wilkins is […] [Read More]