The Federal Trade Commission indicated this week that two Ohio dealers have agreed to settle charges from the agency that they deceived consumers with advertisements that touted low monthly vehicle lease payments but failed to disclose key terms of the offers. The FTC’s administrative complaint alleged that Progressive Chevrolet Co., and Progressive Motors, of Masillon, […] [Read More]

Chip Perry is excited to be back in the auto business. And he sees a lot of potential for TrueCar in what he believes to be a continually evolving online auto environment. He’s also aware of the much-talked-about challenges involving the company he will soon head. But Perry is ready for them. In a conversation with […] [Read More]

Apparently, the days of Black Friday and Cyber Monday deals being reserved for discounted items that would fit on your office desk or living room mantle are long gone. While some manufacturers got in the game early this year, another auto sales company is throwing its hat into the ring — in this case, it's […] [Read More]

Coinciding with the release of its first-quarter performance for its 2016 fiscal year, Copart tapped a new senior vice president of finance and chief financial officer on Tuesday; an executive who will take over the position effective Jan. 4. Copart’s new CFO will be Jeffrey Liaw, who has served as the chief financial officer of […] [Read More]

Canadians are turning toward the truck and SUV market more and more when looking for their next vehicle, a trend which in turn is helping keep retained value up for these segments. That, and of course, the ever-present reality of tight used supply. Year-to-date data on retained value for 4-year-old vehicles provided to Auto Remarketing […] [Read More]

After a recent Autotrader study showed car technology trumps brand and color for new-car shoppers, new data from KPMG shows automakers might need to step it up in the tech department even more. A recent KPMG study, titled, "The Clockspeed Dilemma," shows that automakers may need to start acting more like tech, software and consumer […] [Read More]

A year ago, if you were to consider used-car shoppers familiar with certified pre-owned, just under three-fourths of them would have expressed a positive opinion about CPO. This year? That jumps to 82 percent, according to the 2015 Autotrader CPO Study. Or, as Isabelle Helms said during her presentation at last week’s CPO Forum, “perceptions […] [Read More]

The Republican staff of the U.S. House Financial Services Committee gave the Consumer Financial Protection Bureau some interesting reading material to go with its Thanksgiving dinner: A report about how these lawmakers view how the agency is regulating auto financing. On Tuesday morning, the committee chaired by Rep. Jeb Hensarling of Texas released a 54-page report with […] [Read More]

Would it surprise you to find out that members of the Generation Y cohort may actually “love” their vehicles, on average, more than other generations? That was the finding of Strategic Vision’s research on the subject, which they began after identifying “love” as the “holy grail of the customer experience.” This led to the creation […] [Read More]

For the second year in a row, Mercedes-Benz Toronto corporate retail stores will be holding a toy drive which will run until Dec. 15. This year, all unwrapped toys collected will be delivered on what the company has coined “Santa’s Sprinter” to the Toronto Fire Fighters Toy Drive, which has helped thousands of families celebrate […] [Read More]