DealerSocket announced their most recent service retention product this week aimed at increasing dealers’ return service business opportunities. The program, MarketPlace Loyalty, is pre-paid maintenance product that works by aiding dealers with the task of getting back in contact with customers via email, phone and postal mail with DealerSocket’s customer relationship management solutions. According to […] [Read More]

General Motors has revealed its choice for the new president of Cadillac. Chosen for the position is Johan de Nysschen, who previously held executive positions with Audi and Infiniti. In fact, it was announced on Friday morning that de Nysschen resigned as Nissan Motor Co.'s head of its Infiniti luxury line after two years — a few […] [Read More]

A Florida credit union adopted RouteOne’s e-contracting product, DiscountOne, for its east coast member base. Space Coast Credit Union, located near Kennedy Space Center and Cape Canaveral, will use DiscountOne to transfer contract packages and conditions quickly and securely to any of its more-than 230,000 members and the dealers they are doing business with. The […] [Read More]

What can cripple conversion rates at auction? Delayed-title vehicles, according to a new industry study. According to a new white paper from Manheim, having a physical title on site at the time of sale is crucial to conversion rates. In fact, the study found having a physical title on hand can actually double vehicle conversion […] [Read More]

After reporting that consumer demand is driving wholesale prices up, Manheim’s Tom Webb covered one player that could potentially reverse this price trend in the future: off-lease and off-rental vehicles. During this week’s conference call to discuss Manheim Used Vehicle Value Index movement for the second quarter, Webb touched on a topic many dealers and […] [Read More]

AutoGO.ca now offers a new tool for gauging theft frequency that could benefit both dealers and their consumers. The theft frequency estimator, developed by the website in conjunction with National Bank Insurance Auto | Home and Adviso Conseil Inc., is integrated into the used-car listings on AutoGO’s website to help buyers looking for a car […] [Read More]

After beginning to fall in May, wholesale prices turned down slightly this past month, as well. The Manheim Canada June Used Vehicle Value Index was down 2.9 points from May, coming to rest at 96.0. And though dealers may be seeing a bit of price relief in the lanes as we head into summer, prices […] [Read More]

Two Asian automakers and one of the Big 3 topped the list of the 2014 Vincentric Best Fleet Value in Canada awards. The results of the third annual set of awards were recently announced, and Nissan and Toyota shared the top spot. Each of these brands won a total of eight Vincentric awards. And even […] [Read More]

ELEAD1ONE announced this week that they have hired a new vice president of strategic operations. The new addition, George Athan, comes into the position with nearly 30 years of experience in the auto retail operations field, including time spent with AutoNation and DCH Auto Group. Bill Wittenmyer, ELEAD1ONE partner, believes Athan will fit into the […] [Read More]

Southeast Toyota Distributors announced this week the new hire of a vice president of sales operations. Appointed to the newly created role is Billy Hayes, former vice president of global zero emissions vehicles for Nissan in Japan. As the VP of sales operations, Hayes will oversee the field sales and training departments. Ed Sheehy, the […] [Read More]