The best dealership group when it comes to responding to internet leads keeps getting better. For the fifth consecutive year, Napleton Automotive Group ranked No. 1 in Pied Piper’s PSI Internet Lead Effectiveness Auto Dealer Group Study, and for the second year in a row, it set a record. Napleton’s average internet lead effectiveness score […] [Read More]

After a strong start to the year, wholesale vehicle prices remained “resilient” in April, but momentum from tax season has slowed. That, coupled with other market headwinds like the conflict in the Middle East and affordability, dimmed used-car prices slightly last month, industry observers report. For instance, Black Book’s Used Vehicle Retention Index came in […] [Read More]

This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about security, accountability and control remain high. That’s the primary finding released on Monday from the […] [Read More]

Hall of Fame pitcher Satchel Paige once advised us, “Don’t look back. Something might be gaining on you.” That said, when looking back is necessary, such as when you’re backing up in your car, a rear-facing camera can be very helpful, increasing visibility and reducing the risk of collisions and back-over accidents. But according to […] [Read More]

TruDecision chief executive officer Daniel Parry is as staunch a defender of the subprime auto finance space as someone could find — especially since his industry tenure dates to being with AmeriCredit in 1998 and later as a founder of Exeter Finance. So, when Parry spotted other executives and experts who “have sensationalized the notion […] [Read More]

A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those AI-driven search engines. That means customers are routed through third-party aggregators rather than directly to […] [Read More]

Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, which allows car shoppers to search for vehicles using natural language and car owners to […] [Read More]

A new survey report from Lotlinx asserts that in its current form, “AI is broken for dealers.” The company contends the era of “one-size-fits-all artificial intelligence” is over for auto dealers. The recent survey of 215 executives from both franchised and independent dealerships shows that 84% of dealers say they “often” or “almost always” fail […] [Read More]

Jimmie Johnson is headed home — and Carvana made sure his car reflects that. The NASCAR Hall of Famer and owner of LEGACY MOTOR CLUB will be driving in NASCAR’s inaugural Anduril 250 Race the Base, coming up June 21 in San Diego. The race course through the streets of Naval Base Coronado is just […] [Read More]

Two years ago, Marguerite Watanabe was one of the first inductees into the Used Car Week Hall of Fame. On Friday, she earned another distinguished industry accolade: the National Automotive Finance Association announced that Watanabe, who is president of Connections Insights, is the recipient of the 2026 Jack Tracey Pinnacle Award. The NAF Association also […] [Read More]