Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business with aftermarket shops and direct-to-consumer brands. JD Power’s 2026 U.S. Customer Service Index showed the overall average satisfaction score for dealership service at 868 on a 1,000-point scale, up 3 points […] [Read More]

Nearly 100 dealer groups are about to experience a delivery they likely don’t want. The Federal Trade Commission said on Friday that it is sending letters to 97 auto groups nationwide, warning them that the prices they advertise must be the total price — including all mandatory fees — that consumers will be required to […] [Read More]

Tom Hudson, Jim Bass, Gary Perdue and Suzi Straffon. The National Automotive Finance Association is looking to add to that list of award-winning professionals who have made meaningful contributions to the non-prime auto finance community. The NAF Association is now accepting nominations for its annual industry awards, which have previously been given to those four […] [Read More]

American Recovery Association president Todd Case tried to clarify the organization’s position about what could be a flashpoint issue for repossession agents. Case said ARA has recently learned of industry discussions suggesting that the association supports models that would remove key service operations from repossession companies or require the use of specific third-party vendors at […] [Read More]

Two years ago today, eSTART got its start. The Electronic Secure Title and Registration Transformation Coalition — better known throughout the auto industry as the eSTART Coalition — was born March 13, 2024, when 18 organizations joined together to advocate for the modernization of the title and registration process. Since then, eSTART has grown from […] [Read More]

Independent Auction Group executive director Dave Blake was named the winner of the Award for Industry Excellence as Cox Automotive presented its 17th annual Independent Auction Awards at an awards dinner in conjunction with the Automotive Remarketing Alliance’s and National Auto Auction Association’s 2026 Spring Remarketing Exchange in Dallas. Blake was honored as “a respected […] [Read More]

While it may be a new year, the market’s affordability challenge is nothing new for auto-finance lenders. However, the forces driving it have become more complex, more persistent and more interconnected than in recent years. Owning a car is more expensive than it was even a few years ago, and consumers are feeling the impact […] [Read More]

COOPABLE has a new partner to cooperate with. The management company has joined with Lotlinx in a collaboration designed to enable dealers to use COOPABLE’s service to apply eligible manufacturer co-op funds toward Lotlinx’s inventory management platform and tools. Through the partnership, COOPABLE will fully manage co-op approvals, claim submissions, compliance documentation and reimbursement tracking, […] [Read More]

The Byrider Dealer Board is looking to have potential buyers have the same experience no matter if the buy-here, pay-here store franchisee operates in Indiana, Wisconsin, Florida or Texas. So, the board recently partnered with RockED to launch Project Excellence, a certification initiative designed to standardize training across 66 Byrider franchisees nationwide, representing more than […] [Read More]

Auto Remarketing has released its annual Best CPO Dealers issue, presented by AutoVision, which provides a brand-by-brand ranking of the top dealers for certified pre-owned vehicle sales at 16 automakers. For the remainder of March, we will be showcasing this issue by sharing the individual automakers’ respective top 10 lists. All rankings are provided by the automakers. […] [Read More]