In keeping with its goal of serving all professionals within the collateral recovery industry, Recovery Industry Services Co. formally introduced the Buy-Here, Pay-Here Collateral Recovery Certification Program. RISC said this comprehensive certification program has been endorsed by the National Alliance of Buy-Here, Pay-Here Dealers and is designed for BHPH stores that service their own in-house […] [Read More]

CarMax recently opened its first dealership in the Denver market, and the company said on its website that a second store in the area is “coming soon.” The newest addition is located at 2600 West 104th Avenue in Federal Heights, Colo. The store consists of more than 27,000 square feet, employing more than 65 associates […] [Read More]

Auto classifieds site KSL.com announced this week that it is linking Carfax Vehicle History Reports purchased by dealers to their listings on the website.  With dealers now able to offer KSL.com car shoppers free Carfax reports, they can help foster trust and convert shoppers into buyers, officials noted. [Read More]

To Lenny Checheris and company, it’s all about the “guests.” As general manager of Luther Bloomington Hyundai in Bloomington, Minn., Checheris says customer service is at the forefront of everything the dealership does, from its complimentary showroom snacks to text-message service appointments to its instant-answers live chat. “We all really work hard at the same […] [Read More]

After seeing considerable dips in prices in the past few months, adjustment rates in the lanes are slowing down, says Black Book’s  Ricky Beggs, and Hurricane Sandy may be behind the change. Beggs told Auto Remarketing, “We didn’t have any more adjustments this week over last week that were increases, but we had fewer overall […] [Read More]

KAR Auction Services said Monday that it is seeking amendments to its credit agreement, dated as of May 19 of last year. The company explained that amendments to the credit agreement would provide KAR with greater flexibility, including modifications to increase the amount of restricted payments that are, among other things, dividends, stock buybacks and […] [Read More]

In what the company president and chief executive officer Scott Painter says came as a result of “listening and learning” from customers and the industry, TrueCar Inc., revealed Monday a new print and TV ad campaign as well as some newly designed offerings to create a "no-hassle" environment for consumers and dealers. [Read More]

It was announced Monday that AutoJini.com — which provides dealers with a Web-based software suite of solutions — has launched an eBay Motors Auction Management Tool. This solution is specifically built for dealers listing cars on eBay Motor Auctions, and it is designed to help them simplify the process of doing so through “one simple […] [Read More]

There’s a new leader in performance, breaking a Subaru streak, reports TrueCar.com in announcing its Performance Scorecard results for October. This time, the highest grade by manufacturer went to Toyota, snapping a four-month streak in the lead by Subaru, which tied with BMW for second place in the manufacturer’s slots. Jaguar Land Rover placed third.  […] [Read More]

Litigation and settlements associated with what legal experts have warned dealers about — compliance in connection with advertising — were back at the forefront again last week; this time in the Pacific Northwest. A potential scenario discussed in Auto Remarketing’s special issue focused on advertising coming on Dec. 1 played out between Performance Nissan and […] [Read More]