A new report released by Maritz Research recently claims that four in 10 customers are not even test driving their cars before purchasing. This is an astounding number of consumers, even if half of them didn’t tell the truth. This phenomenon of customers bypassing the test drive can actually cause a backlash of issues for […] [Read More]

Gas prices are rising, but this time around, shoppers don’t seem very worried. According to Dataium’s July Automotive Shopper Index report, despite fuel rate spikes, interest in trucks continues to gain ground. And the Chevrolet Silverado led the pack, ranking highest in ASI for new vehicles: a first for the domestic OEM. [Read More]

In today’s auction world, where bidders can be physically present in the lanes or bid live via Internet, ServNet Auctions is pausing to remember the origins of simulcast technology, and its impact on the industry. ServNet chairman Jeff Brasher says not all dealers welcomed online sales at first. “Pioneering simulcast technology involved tremendous vision, and […] [Read More]

One in five children are hungry in the Detroit metro area, and thousands of Chrysler employees took to the streets to collect food for the fight. The automaker partnered with United Way for Southeastern Michigan to gather food donations and raise awareness for underused summer meal programs, serving up more than 100,000 meals for children […] [Read More]

CARY, N.C. — Five new locations in five separate states were recently added to the growing number of automobile dealerships throughout the country now offering CarMark Certified Pre-Owned vehicles to consumers, announced today by Bill Zadeits, manager of POADA, which owns the CarMark Certified program. The five new CarMark dealerships are Todd's Car Team, 3744 […] [Read More]

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Normal 0 false false false EN-US X-NONE X-NONE LOUISVILLE, Ky.  — The Louisville J.D. Byrider dealership recently hosted a slam-dunk customer appreciation event for current and new customers as the store celebrated its first anniversary. Since its opening a year ago, officials highlighted the corporate-owned location has achieved a 99 percent sales satisfaction rating and […] [Read More]

A possible leveraged buyout could be in the financial future of KAR Auction Services. Two people familiar with the matter told Reuters this week that KAR has held exploratory talks with private equity firms about such a potential move. The sources indicated the deal could exceed $4 billion. In a message to Auto Remarketing on […] [Read More]

When a customer has a complaint, often he or she will go to the dealership first to report the problem, explained Harry Haber, a used-car manager at a California Volkswagen dealership. Typically, it’s only after not getting a response, he says, that the consumer airs the complaint via the Web. So if an issue arises, […] [Read More]