Kirsten Von Busch, who is director of product marketing at Experian Automotive, made another appearance on the Auto Remarketing Podcast. This time, Von Busch elaborated about a special report Experian Automotive compiled about vehicle buying habits by generation. Von Busch, who also is part of the speaker faculty on deck for Used Car Week, explained […] [Read More]

The countdown is over. The eSTART Coalition’s “countdown to 100” hit zero last week, when America’s Car-Mart became its 100th member. This week the organization announced two more additions — online auction EBlock and the Texas Independent Automobile Dealers Association. The eSTART Coalition’s mission is to modernize title and registration processes across the country by […] [Read More]

Similar to a project recently orchestrated by EFG Companies, Car Wars released an industry report on Monday covering insights fueled by artificial intelligence involving dealerships’ interactions with potential customers. Using Car Wars’ AI-fueled Mystery Shop solution, the company’s data analysts conducted research on thousands of dealership calls to examine communication and phone skill trends across […] [Read More]

In recent years, dealers enjoyed record-high gross margins on new and pre-owned car sales. However, with inventories returning to pre-COVID levels, dealers are facing a marketplace with increasingly compressed sales margins. Salesmanship is important, but dealers recognize the importance of using cutting-edge technology to help sustain profitability. I am often asked what technology I recommend […] [Read More]

Supply is better than a year ago but starting to tighten in the used-car market; meanwhile, wholesale vehicle prices in August climbed month-over-month and week by week, though were lower than year-ago levels. That’s according to monthly indices and top industry analysts monitoring activity in the used-car market. Black Book’s Used Vehicle Retention Index came in at ... [Read More]

At the start of the school year, Toyota Canada is helping make sure students get their days off to a good start. The automaker donated $100,000 to Breakfast Club of Canada’s nationwide movement to increase access to quality school breakfast programs. In a news release, Toyota noted the cost of living is rising and many […] [Read More]

StoneEagle announced multiple changes to its executive team on Tuesday, with moves involving its chief technology officer, chief customer officer, chief financial officer and chief operating officer. New to the company that’s been in business for 35 years with F&I solutions and comprehensive repair event documentation is Greg Wallace, who will be CFO. StoneEagle highlighted […] [Read More]

Lithia & Driveway’s massive dealership portfolio continues to grow. The giant auto retailer added three more stores to its holdings with the acquisition of Duval Acura and Duval Honda in Jacksonville, Fla., and Subaru of Gainesville in Gainesville, Fla., from Duval Motor Company. The locations are the first in those markets for Lithia, which operates […] [Read More]

Carvana has generated industry buzz in recent weeks with its “Megasites” in Houston and Kansas City, Mo., that are designed for high volumes of vehicle reconditioning. Tricolor is implementing a similar strategy, as the retailer focused on addressing the needs of underserved Hispanic consumers opened its second major reconditioning facility last week to support its […] [Read More]

The results of Pied Piper’s 2024 PSI Service Telephone Effectiveness Study bear little resemblance to those of last year. At the top of the new list, which ranked 20 dealer groups by their efficiency and quality of service telephone calls in quickly and easily setting up a service appointment from the customer’s perspective, is Serra […] [Read More]