Both General Motors and Mercedes-Benz USA announced moves this week that aim to beef up their respective customer service and experience departments. Starting with GM, chosen to be the new U.S. vice president of customer experience is Alicia Boler-Davis. In this new role, Boler-Davis will be responsible for leading “GM’s effort to make the way […] [Read More]

This week, Insurance Auto Auctions reached an agreement with Chen Jia, a wholly owned subsidiary of Jiangsu Chenlong Resource Recycling Development Co. in Zhangjiagang Jiangsu, China. IAA pointed out that Chenlong Recycling is one of the first companies to obtain one of only a few recycling permits from the Chinese government that allows the import […] [Read More]

It was revealed earlier this week that Response Logix has merged with auto industry social media solution provider Digital Air Strike, setting up a combined company that essentially gives dealers a “one-stop shop” for social media and lead-response solutions. There will be two business units within the new company, as Response Logix will provide dealers […] [Read More]

Along with broadening its technology relationship with Cisco, ADP Dealer Services this past weekend launched a Web-based payroll solution to U.S. clients. The company highlighted that Payroll Plus is designed to be a full-service, outsourced payroll solution customized for dealerships. It is powered by ADP Employer Services’ RUN payroll platform, currently running in more than […] [Read More]

One Michigan dealership group is responding to what has been called an “urgent need” for blood donors at numerous hospitals in the Southeastern part of the state. The fifth annual American Red Cross Blood Drive, sponsored by The Suburban Collection dealership group, is set for Monday. This event calls for blood donors to help meet […] [Read More]

CHADDS FORD, Pa. — Flagship Credit Acceptance recently announced its controlling shareholder increased its capital investment to support the company’s growing auto finance platform. Flagship also revealed it entered into an agreement with Wells Fargo Bank to renew and increase its commercial credit facility to $175 million. Officials explained the credit facility represents an additional […] [Read More]

FORT WORTH, Texas — After spending several weeks soaking in as many company details as possible, Digital Recognition Network's new chief executive officer is traveling full bore, meeting with lenders and agents in attempt to push the license plate recognition technology operation to "the next level." Chris Metaxas officially became DRN's top boss back on […] [Read More]

SOUTHFIELD, Mich. — Open Dealer Exchange recently revealed an agreement for integration with auto lending solutions provider CUDL. Through this new partnership, “CUDL will be offering direct credit application and contract validation data integration from the dealer’s point-of-sale system directly to the CUDL system,” officials explained. “The agreement with Open Dealer Exchange allows our credit […] [Read More]

BENTONVILLE, Ark. — Buy-here, pay-here dealership group America's Car-Mart recently revealed the opening of its newest dealership. The new rooftop is located in Moberly, Mo., and marks the 112th dealership for the chain. Commenting on the news, William  "Hank" Henderson, president and chief executive officer of America's Car-Mart, noted, "Moberly is our 14th dealership in […] [Read More]

After spending several weeks soaking in as many company details as possible, Digital Recognition Network’s new chief executive officer is traveling full bore, meeting with lenders and agents in attempt to push the license plate recognition technology operation to “the next level.” Chris Metaxas officially became DRN’s top boss back on Dec. 1, and used […] [Read More]