A continuation of corporate streamlining to meet current market conditions, including the creation of a key new position, and the retirement announcement of long-time executive Mike Broe was made recently by Manheim president Sandy Schwartz. The new position being planned is that of chief operating officer and will report directly to Schwartz. [Read More]

The National Independent Automobile Dealers Association believes this year’s auto auction of the year honoree summarizes an act of true heroism by its owner and staff. NIADA chief executive officer Mike Linn handed the 2011 award to Dealer’s Auto Auction of Oklahoma City during the recent National Auto Auction Association conference at the Hyatt Regency […] [Read More]

Attending last week’s National Auto Auction Association convention gave Black Book’s Ricky Beggs access to new information. Beggs indicated there seems to be a slight uptick in sales conversion rates as more than one auction showed the Black Book vice president and managing editor multiple reports of a better sales percentage. Reacting to this development […] [Read More]

AutoUSA announced Tuesday the results of this year’s dealer Internet marketing survey which may give dealers some insight into why shoppers aren’t buying. The results revealed a struggling economy is directly affecting consumer’s ability to buy cars. The study also delved into the inner workings of dealerships’ Internet marketing departments and found that staffing issues […] [Read More]

As finding new customers and keeping existing customers happy  within the brand becomes increasingly more important in the car business, General Motors revealed Tuesday its first-ever vice president of customer experience, who will help GM ramp up its efforts in these important areas. Appointed to the role is Paul Copses, who currently serves as executive […] [Read More]

Taking away potential sales leads from dealers, Kelley Blue Book recently spotted online scams using a fake KBB website. Officials believe the scams look to solicit funds from buyers via an escrow-based, guaranteed buyer-protection program, which Kelley Blue Book does not offer. KBB said it has received a small but increasing number of inquiries during […] [Read More]

When a shopper visits Cox Chrysler Jeep Dodge in Wilson, N.C, it’s not uncommon for the staff to spot the local newspaper sitting in the front seat of the individual’s car, flipped open to an ad from the store. Sandwiched between two of the state’s larger TV markets in Raleigh and Greenville, the dealership finds that newspaper advertising is the […] [Read More]

On Monday, Enterprise Holdings announced the recipients of its 2011 Auction Achievement Awards. These honors cover two categories — whole-car auctions and damaged vehicle auctions. The winners in the whole-car category include: —Manheim Dallas Auto Auction —Manheim Texas Hobby —Manheim Riverside —ADESA Los Angeles The honorees in the damaged vehicle category include: —TRA Metro Dallas […] [Read More]

During the series of three conferences that constitute the Used Car Week Conferences, three separate awards ceremonies will take place to recognize excellence in a variety of areas. First, during the CPO Forum, which will be held Nov. 14–15, Auto Remarketing will recognize its 2011 CPO Dealer of the Year, Karl Chevrolet of Ankeny, Iowa. […] [Read More]

Dataium’s Automotive Shopper Intensity Index is showing leaves won’t be the only things likely to turn at dealers’ rooftops in September and October. The index — an indicator of vehicle sales 30 to 45 days in advance — continued to show marginal gains for the third consecutive month. Analysts determined these gains indicate sales volumes […] [Read More]