Auto industry data and technology provider automotiveMastermind has joined with auto retail software provider CarNow in a strategic integration partnership designed to connect its Mastermind technology with dealers’ existing operational systems to better account for consumers’ online and offline shopping behavior. The integration includes enhanced tracking through the CarNow digital retailing suite, which the companies […] [Read More]

No one wants to have their vehicle recalled, but recalls have become a fact of life for many car owners. Recalls have skyrocketed in recent years as automotive technology becomes increasingly complex. In 2023, the National Highway Traffic Safety Administration issued more than 350 recalls affecting some 35 million vehicles nationwide. iSeeCars took a close […] [Read More]

Black Book’s Used Vehicle Retention Index for April and its latest weekly look at wholesale value movements summarized the likely conclusion of this year’s spring market. Beginning with the index, Black Book said its seasonally adjusted index decreased 1.1% (1.8 points) to 150.0 from the March reading of 151.8. Examining year-over-year, Black Book said the […] [Read More]

Companies from throughout the automotive industry might brace themselves when a letter arrives from a federal agency. Last week, Carvana celebrated the arrival of one from the National Highway Traffic Safety Administration. Carvana highlighted that letter because it affirmed the legality of electronic signatures (e-signatures) on physical odometer disclosure documents. Carvana said it pursued this […] [Read More]

It’s been an active year so far for CallRevu, which previously revealed plans for an artificial intelligence-powered agent training and coaching platform as well as a program to promote technology and collaboration. On Tuesday, the provider of automotive call monitoring systems made an even bigger move, announcing the acquisition of TotalCX, a leading call management […] [Read More]

Six of HGreg’s Canadian dealerships were among those selected by AutoTrader for its 2024 Best Priced Dealer Awards, the dealership group said. The awards recognize “the country’s top dealerships for consistently reaching our statistically backed best price benchmark year-round.” AutoTrader said on its website. “This prestigious award underscores their commitment to providing transparent pricing and […] [Read More]

Like heat and humidity often fuel thunderstorms, high inflation and interest rates are pushing consumers and businesses into bankruptcy. According to data provided by Epiq AACER, total U.S. bankruptcy filings in April increased 28% year-over-year, rising from 35,497 to 45,592. The number of consumers filing for Chapter 7 increased 33% to 26,778 in April from […] [Read More]

Perhaps if your tax season didn’t meet your shop’s expectations, the latest reading of the Dealertrack Credit Availability Index could help explain why. Cox Automotive reported last week that the index declined to 93.8 in April, which was down 0.7% year-over-year. Analysts indicated credit access in April was tighter than a year ago in all […] [Read More]

John Poteet, a longtime auction owner/operator and recipient of one of the National Auto Auction Association’s most prestigious honors, has joined TPC Management Company as an industry associate and management advisor. TPC president Pierre Pons said Poteet will focus on the firm’s advisory work with auction owners evaluating whether to sell their businesses, and assisting […] [Read More]

The most stolen vehicles in America are no longer trucks. In part as a result of social media videos showing how to steal Kia and Hyundai vehicles, cars from those manufacturers have jumped to the top of the list of America’s most stolen vehicles, compiled annually by the National Insurance Crime Bureau. Six of the […] [Read More]