As finding new customers and keeping existing customers happy  within the brand becomes increasingly more important in the car business, General Motors revealed Tuesday its first-ever vice president of customer experience, who will help GM ramp up its efforts in these important areas. Appointed to the role is Paul Copses, who currently serves as executive […] [Read More]

Taking away potential sales leads from dealers, Kelley Blue Book recently spotted online scams using a fake KBB website. Officials believe the scams look to solicit funds from buyers via an escrow-based, guaranteed buyer-protection program, which Kelley Blue Book does not offer. KBB said it has received a small but increasing number of inquiries during […] [Read More]

When a shopper visits Cox Chrysler Jeep Dodge in Wilson, N.C, it’s not uncommon for the staff to spot the local newspaper sitting in the front seat of the individual’s car, flipped open to an ad from the store. Sandwiched between two of the state’s larger TV markets in Raleigh and Greenville, the dealership finds that newspaper advertising is the […] [Read More]

On Monday, Enterprise Holdings announced the recipients of its 2011 Auction Achievement Awards. These honors cover two categories — whole-car auctions and damaged vehicle auctions. The winners in the whole-car category include: —Manheim Dallas Auto Auction —Manheim Texas Hobby —Manheim Riverside —ADESA Los Angeles The honorees in the damaged vehicle category include: —TRA Metro Dallas […] [Read More]

During the series of three conferences that constitute the Used Car Week Conferences, three separate awards ceremonies will take place to recognize excellence in a variety of areas. First, during the CPO Forum, which will be held Nov. 14–15, Auto Remarketing will recognize its 2011 CPO Dealer of the Year, Karl Chevrolet of Ankeny, Iowa. […] [Read More]

Dataium’s Automotive Shopper Intensity Index is showing leaves won’t be the only things likely to turn at dealers’ rooftops in September and October. The index — an indicator of vehicle sales 30 to 45 days in advance — continued to show marginal gains for the third consecutive month. Analysts determined these gains indicate sales volumes […] [Read More]

Along with completing an amendment to its senior secured credit facility on Monday, Dollar Thrifty Automotive Group revealed its financial performance expectations for the third quarter. The company projected third-quarter rental review to increase by approximately 2 percent year-over-year. Consistent with the trends experienced during the first half of the year, Dollar Thrifty noted that […] [Read More]

Dealers who use the Dealer Specialties’ appraisal tool MarketControl Analytics can now access Galves Auto Price List through the program. By integrating the list into the company’s appraisal tool, users can now more easily access trade-in values. “We have recognized the strong allegiance that dealers particularly in the Northeastern U.S. have for the Galves Auto […] [Read More]

Shoppers have turned more and more to the Web in the car-buying process, and in light of this online push, Netsertive says it has the tools that can help dealers take advantage of this growing trend. The online ad technology company will be on hand at next month’s Digital Dealer Conference and Exposition to show […] [Read More]

RICHMOND, Va. — CarMax announced Monday that soon car buyers in Massachusetts won’t have to travel very far to check out the auto superstore’s used inventory. As of Nov. 16, a new store in North Attleboro, Mass., located at 120 Draper Ave., will open as CarMax’s first store in the Bay State. Now, the company […] [Read More]