In some good news that the luxury brand can likely use to highlight its lineup’s durability, Audi revealed earlier this week that two Minnesota men — each of whom owns a different model from the brand — have both reached a rather rare vehicle mileage landmark. Over the years, Don deChambeau, of St. Cloud, and Don […] [Read More]

In discussing the importance of customer loyalty and repeat business to his dealership, Larry Taylor — the dealer principal at Beau Townsend Ford Lincoln in Vandalia, Ohio — points to the book Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard. While not specifically about the auto industry, Taylor said the book delves […] [Read More]

The Pacific quake and tsunami have wrecked havoc upon parts of Japan and danger continues to loom as at least three reactors were significantly unstable as of press time and government officials were urging many in impacted parts of the country to stay inside to avoid possible radiation exposure. But the disaster has also brought to light another potential challenge, albeit […] [Read More]

On Tuesday, Manheim tapped a replacement as the group vice president of Total Resource Auctions to replace Jamie Porter, the former president who retired last year. Stepping into the role effective immediately is company veteran Bill Tiedemann. In connection with the announcement, Manheim cited its 2011 Used Car Market Report, highlighting the supply of vehicles […] [Read More]

On Tuesday, Manheim tapped a replacement as the group vice president of Total Resource Auctions to replace Jamie Porter, the former president who retired last year. Stepping into the role effective immediately is company veteran Bill Tiedemann. In connection with the announcement, Manheim cited its 2011 Used Car Market Report, highlighting the supply of vehicles […] [Read More]

Black Book vice president and managing editor Ricky Beggs found supporting evidence about the wholesale market sentiment he discovered during last week’s National Auto Auction Association/CAR event. The industry veteran detailed in his weekly “Beggs on the Used Car Market” video report that Black Book’s market summary and the results from editors’ analysis back up […] [Read More]

AutoTrader.com and Contact At Once partnered Tuesday to deliver chat functionality to dealers who list their vehicles for sale on the site.  The dealer live chat feature is a part of AutoTrader.com’s Connections Bundle, which is intended to provide dealers with multiple avenues to build and foster relationships with shoppers online. That Connections Bundle also […] [Read More]

Land Rover North America appointed a new brand vice president this week. Reporting to Gary Temple, president of Jaguar Land Rover North America, will be Kim McCullough, who has been charged with marketing communications and product planning for Land Rover in the United States. Before joining Jaguar Land Rover North America, executives noted McCullough was […] [Read More]

AutoNation revealed Monday that it has gained a new member to its board of directors, pushing its total number of board member to 10. Called to serve as an independent director was Alison Rosenthal. [Read More]

Scion used a third-party website developer to roll out a series of applications and other online tools to help owners connect and maintain their vehicles. This week, Cie Studios launched a new website in addition to an iPhone app that are geared to provide Scion owners with “a new place to meet, express their enthusiasm […] [Read More]