During a quarterly earnings call this month, ACV chief executive George Chamoun covered the company’s program that it describes as three pillars of “Maximizing Long-Term Shareholder Value.” Those three pillars are “growth,” “innovation,” and “scale.” Addressing the “growth” portion, Chamoun started by ... [Read More]

A recently released study by Coast examined electric vehicle charging station density versus traditional gas stations in the U.S., highlighting just how many more petroleum dispensers there are versus places to plug in an EV. But what about the quality of charging stations that currently are available? The J.D. Power 2023 U.S. Electric Vehicle Experience […] [Read More]

Fullpath, an automotive retail customer data and experience platform (CDXP), announced an integration with conversation intelligence AI provider Invoca. The companies said Invoca’s AI-powered call tracking and analytics, together with Fullpath’s CDP data marketplace, will provide visibility on every shopper throughout the automotive sales and service journey. “The data integration with Invoca speaks to the […] [Read More]

Two weeks after announcing the opening of its Porsche Studio in San Diego, Holman is bringing a similar “premium automotive retail experience” to an Audi store next door. The dealership group, which owns 40 franchises nationwide, has opened the Audi Sales Studio in the upscale, open-air Fashion Valley mall — right next to the mall’s […] [Read More]

In late April, the Consumer Financial Protection Bureau, along with three other federal regulatory agencies, released a joint statement outlining a commitment to enforce their respective laws and regulations with a connection to artificial intelligence. On Tuesday, the CFPB built on the pledge previously mentioned with the Civil Rights Division of the Department of Justice, […] [Read More]

Experian received a potential six-figure fine from the Federal Trade Commission on Monday. According to a news release, the FTC will require Experian Consumer Services, which offers consumers access to their Experian credit information, to pay $650,000 to settle charges it sent consumers unsolicited email without offering them a way to opt out of such […] [Read More]

On Thursday morning, Weltman, Weinberg & Reis will launch the opening session of a free, year-round educational webinar series to help finance companies and other lenders stay ahead of trends, changes and updates throughout the world of collections. With the moniker, “what’s on tap,” the opening session will feature attorneys from Weltman’s Philadelphia office. Shareholder […] [Read More]

The Alliance of Illinois Repossessors (AIR) cheered the signing of SB 0800 into law by Gov. J.B. Pritzer, a development the organization said solidified the nation’s first law related to consumer data protection and repossessed vehicles. The July 28 signing culminated an effort that began in January 2022 when AIR officials said they listened to […] [Read More]

Despite headwinds, used-car sales are “gaining momentum” in what appears to be a bit of a summer “surprise,” according to a Cox Automotive analysis. Based on vehicle registration data, the company estimates there were 3.02 million total used vehicles sold in July, up from 2.96 million in June. While that’s down from July 2022, sales […] [Read More]

Black Book senior vice president and chief data science officer Alex Yurchenko told Auto Remarketing on Tuesday afternoon that last week’s wholesale value decline was the largest for a single week in at least 10 years. Black Book shared through its newest installment of Market Insights that wholesale prices decreased 1.45% during the week that […] [Read More]