CDK wants to make consumer journeys from an automaker’s website to a local franchised dealership for car buying and servicing to be as smooth as possible. And with a new initiative introduced at the J.D. Power Auto Forum in New York on Tuesday, CDK thinks it’s accomplished just that with the Automotive Commerce Collab. CDK […] [Read More]

While electric vehicle owners are becoming increasingly dissatisfied with public charging infrastructure, the home charging experience is showing marked improvement, according to the latest study from J.D. Power. J.D. Power’s 2024 U.S. Electric Vehicle Experience Home Charging Study found the customer satisfaction score for all three home charging segments were up from last year’s study, […] [Read More]

Black Book watched overall wholesale values move higher for the second week in a row, as prices increased 0.13%. And older vehicles — units 8 to 16 years old — climbed a bit more than the industry-wide reading, with values rising by 0.15%. The developments are all part of the auction scene described by Black […] [Read More]

Holman has opened a new BMW dealership in the Portland, Ore., area that the company is touting as “state-of-the-art.” Holman said BMW of Tigard features a contemporary showroom designed to “enhance the buying process and deliver the exceptional customer experience that has long been a hallmark of Holman dealerships.” The company said the dealership includes […] [Read More]

The “bump in the road” service departments at franchised dealerships often feel in February happened again this year, according to a recent analysis of Xtime metrics by Cox Automotive. Analysts found that service activity at franchised dealerships in the U.S. decreased in February compared to January, while revenue increased slightly. Despite it being a historically […] [Read More]

BlytzPay and PassTime said they’re responding to the changing risk management and technical landscapes faced by buy-here, pay-here dealerships. Their action is a strategic partnership to provide operators with advanced tools for effective cash flow and revenue management. The partnership between BlytzPay, a provider in payments and communication solutions, and PassTime, a provider of advanced […] [Read More]

Auto financing appears to be one of the best paths to credit success for young consumers. That assertion and more surfaced through a research project by Open Lending and TransUnion, which released a new study on Monday about the borrowing habits and credit outlook for millennials and Gen Zers. Using data from more than 4 […] [Read More]

Cargo volumes, including automotive, flowing through the Port of Vancouver increased over the course of this past year. Volumes overall were up by 6% year-over-year in 2023. For automotive specifically, volume was up by a whopping 36% last year, as the sector returned to pre-pandemic volumes, according to data from the Port of Vancouver and […] [Read More]

Private-party transactions can be a sticking point for consumers, as fraud is often a concern. A new Canadian transactional platform — EEZE — aims to address this concern. The new platform, serving the Ontario and Quebec markets, offers services to verify individuals, vehicles and facilitate secure money transfers, a press release said. Fraud is on […] [Read More]

In the years immediately following the COVID-19 pandemic, auto dealers experienced a paradigm shift in inventory management, pricing strategies, and overall business operational strategy. The unprecedented circumstances led to a period where inventory acquisition was viewed as a “get it however you can” mentality. However, as the market dynamics for supply chains have reverted back […] [Read More]