Quantum5, a provider of training technology for the auto industry, has appointed David Farabaugh as director of enterprise accounts. Farabaugh, who will oversee OEM and large dealership group accounts, comes to Quantum5 with more 20 years of OEM experience. He has spent much of his career calling on dealers, but has also worked extensively in regional […] [Read More]

Quality of work and customer experience are more likely to drive vehicle service customers to return to a dealership for future maintenance and repairs than price, according to a survey conducted by DriveSure. The provider of customer retention products for new car dealerships released the 38-page 2023 Dealership Service Retention Report on the findings of […] [Read More]

It might ease concerns from finance companies to see watchers of credit performance and defaults observe seasonal movements, according to the newest updates released this week. The auto portion of the S&P/Experian Consumer Credit Default Indices generated just a 1 basis point uptick in June on a sequential basis, while Kroll Bond Rating Agency (KBRA) […] [Read More]

Dilawri Group opened the doors to its new, rebranded Volvo Canada store in Richmond, British Columbia. Volvo Cars Richmond, formerly known as Volvo of Vancouver, is located at 338-10700 Cambie Road. But the dealer group said this is more than just a dealership opening. According to Volvo Car Canada, this is North America’s first Volvo […] [Read More]

Carebeeza, a Canadian software company focused on the auto industry, has debuted a new lead enhancement tool in Canada and the U.S. called UltraLead. Artificial intelligence is the name of the game for UltraLead, which utilizes proprietary AI to ramp up basic leads using more accurate qualifying information. The new platform is an application service […] [Read More]

Carvana has had its share of bumps in the road in recent months, but Wednesday marked a pair of big wins for the online used-car retailer. In addition to announcing its strongest quarter ever for adjusted EBITDA, adjusted EBITDA margin and total gross profit per unit, Carvana said it has signed a transaction support agreement […] [Read More]

Urban Science, a technology provider and consultant, announced what it termed as “significant enhancements” to its SalesAlert system, introducing a feature that can deliver certified pre-owned lead-defection alerts to franchised dealers. The tool, which the company said is an industry first, is designed to allow dealers to identify sales lost to CPO vehicle purchases at […] [Read More]

Next up on our series from the podcast stage at Canada’s Used Car Week last month is a conversation with Steven Pigozzo of Scuderia Coaching. Pigozzo talks with Cherokee Media Group senior editor Joe Overby about his journey in automotive from car sales to consulting dealers throughout Canada, plus how his company name “Scuderia” came […] [Read More]

VinFast has set a date to break ground for its first U.S. electric vehicle factory. The Vietnamese automaker said it will hold a groundbreaking ceremony July 28 at the Triangle Innovation Point in Chatham County, N.C. The 1,800-acre plant will be the first EV manufacturing facility in the state and is designed to reach a […] [Read More]

Over the past year, thefts of Hyundai and Kia vehicles have risen dramatically as a result of viral videos posted on various social media platforms. In response, CARFAX has partnered with those automakers to give consumers free detailed information about how they can better secure their vehicles. The automakers are offering consumers free steering wheel […] [Read More]