Charisma! Insights says artificial intelligence is no longer a theoretical promise for the future or even a “nice to have” for dealership service departments — it’s evolved into a “strategic imperative” and “a growing reality reshaping dealership operations from the ground up.” The dealership technology research and strategy firm’s new report, AI in the Service […] [Read More]

The automotive industry is facing unprecedented times. From prolonged elevated interest rates to tariffs, dealers are navigating uncharted territory yet again. This new era demands bold decisions, long-term thinking, and strategic pivots. Here’s how smart dealers and general managers can win amid volatility — and why the commercial department may be the most resilient in […] [Read More]

The California New Car Dealers Association (CNCDA) and Subaru of New England (SNE) recently took significant actions to educate future automotive professionals. The CNCDA Foundation is partnering with Automotive Apprenticeship Group (AAG) to provide a path to training and an innovative apprenticeship solution aimed at developing individuals who aspire to become automotive service technicians. Meanwhile, […] [Read More]

President Trump signing the One Big Beautiful Bill into law during Fourth of July not only slashed the annual budget of the Consumer Financial Protection Bureau, but it might also have helped consumers at tax time depending on what vehicle they financed. The American Financial Services Association recapped that the new law allows for auto […] [Read More]

Connected cars can provide entertainment, give directions and help prevent collisions. But according to a new report from AI-powered cloud-based data management platform Upstream, one thing they can do — but aren’t — is help reduce vehicle recalls. Upstream’s report, Under Pressure: Why After-Sales Quality Strategies Must Evolve in the Age of Connected Vehicle Data […] [Read More]

Lotlinx’s innovation in artificial intelligence has been rewarded. The dealership inventory management platform has been recognized as the recipient of the 2025 LLM Innovation Award by market intelligence organization AI Breakthrough. Lotlinx was one of four companies honored for their achievements in large language models, one of 24 categories in the eighth annual AI Breakthrough […] [Read More]

Used-vehicle inventory is not just getting tighter. It’s getting older. Cox Automotive data presented during this week’s Q2 Manheim Used Vehicle Value Index call shows the significant impact the COVID pandemic has made on the current supply. The average age of vehicles sold at Manheim auctions is now 6.7 years. That’s up 24% from the […] [Read More]

CARFAX’s relationship with General Motors has grown. The company said CARFAX Lifetime dealers will now receive new-car ad placements on CARFAX Reports, CARFAX Car Listings, and CARFAX Car Care to qualify for GM’s In-Market Retail Turnkey program. The extended collaboration allows GM dealers with CARFAX Lifetime status to access new levels of advertising support, backed […] [Read More]

Paul Antony, who has led AutoCanada for the past seven years, informed the board of directors he will transition out of his role as executive chairman, the dealership group announced. In a news release distributed Friday morning, the company said it has begun a search for a new chief executive officer. When the CEO is […] [Read More]

A session at Canada’s Used Car Week featured a mix of automaker and dealership executives, who examined Canada’s certified pre-owned vehicle market, how CPO sales are faring, OEM-dealer partnerships, challenges and opportunities in CPO, vehicle supply dynamics and more. Cherokee Media Group’s Joe Overby led a conversation with these executives that’s now available via this […] [Read More]