A recent auto dealership study looked at the question, “How often did the brand’s dealerships email or text an answer to a website customer’s question within 30 minutes?” Infiniti, Volvo, Subaru, Acura and Jaguar accomplished that feat more than 45% of the time on average. Overall, the 2021 Pied Piper PSI Internet Lead Effectiveness Benchmarking Study […] [Read More]

For the first time in more than 15 years, there is a new public franchised dealership group. LMP Automotive Holdings — an ecommerce and facilities-based auto retailer whose stock is already publicly traded on NASDAQ — closed on the first wave of its dealership acquisitions Friday, including three pre-owned stores. Included in stage 1 acquisitions […] [Read More]

Minnesota Mitsubishi dealer Richard Herod III likes what the automaker is doing through ClickShop, an online showroom powered by digital retailing solutions provider Motoinsight. Mitsubishi Motors North America explained that ClickShop is a custom, 24-hour digital showroom for consumers to shop across Mitsubishi’s entire dealer network. ClickShop can allow customers to browse real-time inventory at nearby dealers, […] [Read More]

With its co-founder and chief executive officer calling it a “meaningful milestone in our ambitious growth plan,” CarLotz expects to open its first Tennessee hub by the end of the month. The Nashville-area hub is located at 1821 Gallatin Pike N. in Madison, Tenn. For CarLotz, a consignment-to-retail used-vehicle marketplace, It marks the ninth Southeast […] [Read More]

Laurie Halter, owner of the Charisma! auto industry public relations firm and host of the "Carearing" podcast, and Cherokee Media Group director of meetings & events Marilu McQuilkin join the Auto Remarketing Podcast. They talk with Auto Remarketing senior editor Joe Overby about diversity and inclusion in automotive, mentorship and whether the auto industry has made progress […] [Read More]

Dealerships and finance companies often try to educate their customers to understand that the cost of having a vehicle is more than just the monthly payment stipulated on the installment contract. Analysts at Move.org — a website dedicated to helping consumers find the resources they need to relocate — dissected an array of data to […] [Read More]

Saying that vehicle odor is one of the first signs of germs being present, mobile vehicle care company RideKleen has introduced a new antimicrobial solution that it says can deliver guaranteed odor control for up to one year. The product, called PureProtect 365 by RideKleen, features an XMicrobe solution from Xzilon. That solution, according to […] [Read More]

Reconditioning software company Rapid Recon announced workflow transparency for dealers’ new-car operations, which it says is identical to its reconditioning workflow software and processes for its used-car system. For both systems, inventory is auto-imported and tracked throughout the workflow processes, which the company says makes a dealer’s new inventory completely transparent. Working with the dealer’s […] [Read More]

Not only did soaring wholesale prices push the Manheim Used Vehicle Value Index to a new record, but the February reading also smashed the previous high by 5.5 points. Cox Automotive reported on Friday that wholesale used-vehicle prices (on a mix-, mileage- and seasonally adjusted basis) increased 3.79% month-over-month in February. That climb brought the […] [Read More]

At the beginning of the pandemic last year, personal protective equipment was in short supply in New York. The Greater New York Automobile Dealers Association, or GNYADA, and its president Mark Schienberg found a supplier abroad that was able to ship masks to the association within weeks.  For that help in cutting through the red […] [Read More]