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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

A Fiserv Founder Announces Retirement Plans

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
BROOKFIELD, Wis. — Fiserv, a leading provider of information technology services to the financial industry, announced this week that one of its founders will retire Dec. 31. Norm Balthasar, Fiserv's senior executive vice president and chief operating officer, is planning to ... [Read More]

BlueSky Marketing Introduces New Lead Verification Program

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
SAN RAMON, Calif. — BlueSky Marketing Group has launched its new, live auto lead verification program. The program was designed to utilize proprietary validation technology and outbound-call processes to verify auto loan applicants' purchase intent. If a customer lead is identified ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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Forecasting Tomorrow’s Compliance and Regulatory Environment

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
MINNEAPOLIS and BATON ROUGE, La. — Top executives from Wolters Kluwer Financial Services and AppOne recently looked ahead to some of the challenges that will face the indirect lending arena and dealers in 2008. When asked what the biggest regulatory and ... [Read More]

CBA Reports Data on Bankruptcy Trends

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
ARLINGTON, Va. — The Consumer Bankers Association recently reported results on consumer bankruptcies from the Administrative Office of the U.S. Courts. Data indicated that so far this year bankruptcies are on the upswing. According to officials, through the first three quarters ... [Read More]

Chrysler Financial Appoints Executives

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
FARMINGTON HILLS, Mich. — Chrysler Financial announced late last week it has named three new executives to the company to serve as executive vice chairman, chief financial officer and chief risk officer, respectively. Filling the position of executive vice chairman is ... [Read More]

DealerTrack Partners with EasyCare/APCO

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
LAKE SUCCESS, N.Y. — DealerTrack Aftermarket Services announced late last week that EasyCare/APCO has entered the DealerTrack Aftermarket Network. As part of this agreement, DealerTrack Aftermarket Network users can access EasyCare's features for free, officials indicated. Additionally, the company notes DealerTrack ... [Read More]

CarBiz Expands in Midwest

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
SARASOTA, Fla. — CarBiz has continued to grow over the past month, as the company recently added six stores in Illinois, officials indicated. The facilities are located in East Peoria, Moline, Loves Park, Rockfor, Pekin and DeKalb, the company stated. In ... [Read More]

Fiserv Automotive Teams Up with Carleton for Compliance Software

Thursday, Nov. 29, 2007, 12:00 AM
Nick Zulovich
BROOKFIELD, Wis. — Fiserv announced earlier this week that it is embedding Carleton's SmartCalcs financial compliance software into its Automotive Solution's Loan Origination System. Adding SmartCalcs directly into the Fiserv LOS automates rate calculations, validates state usury law compliance and keeps ... [Read More]

NowAuto Reports Challenges as it Looks to be Acquired

Thursday, Nov. 29, 2007, 12:00 AM
Nick Zulovich
TEMPE, Ariz. — NowAuto Group recently reported results for its fiscal first quarter, saying that a change from sales to leases impacted results, as some of the lease revenue is deferred. More specifically, the company indicated that it earned $1.1 million ... [Read More]

Leedom Announces Dates for BHPH Credit, Collections Conference

Thursday, Nov. 29, 2007, 12:00 AM
Nick Zulovich
SARASOTA, Fla. — Leedom and Associates its third Buy-Here, Pay-Here Credit and Collections Conference will held May 28 to 29 in Dallas, Texas. According to Chuck Bonanno, conference chairman, the event will focus on how to underwrite successful buy-here, pay-here contracts; ... [Read More]
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