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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Finance Express Teams Up with Route 66 Warranty

Tuesday, Dec. 11, 2007, 12:00 AM
Nick Zulovich
RANCHO SANTA MARGARITA, Calif. — Finance Express announced today that it has partnered with Route 66 Warranty to allow dealers to offer extended vehicle service contracts to their customers. Finance Express has designed the program to provide their dealers the ability ... [Read More]

MyAutoloan.com Launches Online Credit Center

Tuesday, Dec. 11, 2007, 12:00 AM
Nick Zulovich
IRVING, Texas — MyAutoloan.com, a Horizon Digital Finance company, announced this week that it has partnered with TransUnion's TrueCredit.com to launch a comprehensive credit center on its site. The new online credit center, powered by TrueCredit.com debuted earlier this month. Access ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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Capital One Auto Finance’s CEO Reflects on 13 Years of Full-Spectrum Growth as He Gets Set to Retire

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
McLEAN, Va. — A spokesperson for Capital One Auto Finance confirmed earlier this week to SubPrime Auto Finance News that the division's top management has been shuffled, including the retirement of the division's chief executive officer, who oversaw the company's spectrum ... [Read More]

A Fiserv Founder Announces Retirement Plans

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
BROOKFIELD, Wis. — Fiserv, a leading provider of information technology services to the financial industry, announced this week that one of its founders will retire Dec. 31. Norm Balthasar, Fiserv's senior executive vice president and chief operating officer, is planning to ... [Read More]

BlueSky Marketing Introduces New Lead Verification Program

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
SAN RAMON, Calif. — BlueSky Marketing Group has launched its new, live auto lead verification program. The program was designed to utilize proprietary validation technology and outbound-call processes to verify auto loan applicants' purchase intent. If a customer lead is identified ... [Read More]

Forecasting Tomorrow’s Compliance and Regulatory Environment

Thursday, Dec. 6, 2007, 12:00 AM
Nick Zulovich
MINNEAPOLIS and BATON ROUGE, La. — Top executives from Wolters Kluwer Financial Services and AppOne recently looked ahead to some of the challenges that will face the indirect lending arena and dealers in 2008. When asked what the biggest regulatory and ... [Read More]

CBA Reports Data on Bankruptcy Trends

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
ARLINGTON, Va. — The Consumer Bankers Association recently reported results on consumer bankruptcies from the Administrative Office of the U.S. Courts. Data indicated that so far this year bankruptcies are on the upswing. According to officials, through the first three quarters ... [Read More]

Chrysler Financial Appoints Executives

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
FARMINGTON HILLS, Mich. — Chrysler Financial announced late last week it has named three new executives to the company to serve as executive vice chairman, chief financial officer and chief risk officer, respectively. Filling the position of executive vice chairman is ... [Read More]

DealerTrack Partners with EasyCare/APCO

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
LAKE SUCCESS, N.Y. — DealerTrack Aftermarket Services announced late last week that EasyCare/APCO has entered the DealerTrack Aftermarket Network. As part of this agreement, DealerTrack Aftermarket Network users can access EasyCare's features for free, officials indicated. Additionally, the company notes DealerTrack ... [Read More]

CarBiz Expands in Midwest

Tuesday, Dec. 4, 2007, 12:00 AM
Nick Zulovich
SARASOTA, Fla. — CarBiz has continued to grow over the past month, as the company recently added six stores in Illinois, officials indicated. The facilities are located in East Peoria, Moline, Loves Park, Rockfor, Pekin and DeKalb, the company stated. In ... [Read More]
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