This feature is part of Auto Remarketing’s upcoming “Beyond the Transaction” edition, which is the May print issue of the magazine.  It is available for Cherokee Media Group Premium subscribers now.  While they currently represent only about 6% of U.S. auto sales, battery electric vehicles are already making their impact felt in dealerships’ service departments. BEV owners’ dissatisfaction with their service experience helped pull down the overall score on J.D. Power’s 2023 U.S. Customer Service Index Study. That needs to be fixed ... [Read More]

Marty Miller returned as a guest on the Auto Remarketing Podcast to go through some of the data contained in Experian’s latest quarterly Automotive Market Trends Report. The director of product data and implementation also reviewed what Experian is calling “the sweet spot” for dealership service drives based on current vehicles in operation and other […] [Read More]

Gill Automotive Group has purchased H&J Chevrolet in Kerman, Calif., from Rick and Mike Teixeira, according to a news release from Performance Brokerage Services, which advised on the deal. The dealership was founded 57 years ago by John Teixeira, whose sons Rick and Mike now operate the business. As for the Gill group, it now […] [Read More]

Monday marked the first business day — or perhaps the third sales day depending on your dealership’s hours of operation — of the second quarter, which most dealers view as strong for the market. That’s the conclusion from survey results of the Cox Automotive Dealer Sentiment Index (CADSI), which also recapped the soft views principals […] [Read More]

Shift Technologies, which saw its revenues nosedive and other losses deepen in its fourth quarter, announced measures it’s taking to return the company to profitability including the layoff of 30 percent of its workforce since the beginning of 2023. During Shift’s March 28th conference call outlining its financial results for its fourth quarter that ended Dec. 31, and the entire 2022 year, CEO Jeff Clementz said 2022 was “a year of significant change for Shift” and the company has adjusted its strategy to ... [Read More]

Kyte, which provides consumers cars on demand for short- or long-term use, is adding its 15th U.S. market on Friday: Atlanta. The San Francisco-based company landed a $60 million Series B funding round in November and began expanding its subscription service nationally. Its aim is to provide “flexible solutions for any trips longer than a […] [Read More]

Vehicle Acquisition Network (VAN) opened the month by releasing a new eBook focused on five process principles for completing private-party purchases based on extensive dealer feedback. And then this week, VAN, which connects dealers to more than 18 private-party platforms, introduced a new learning resource center called VAN University that’s within the VAN ENGAGE platform […] [Read More]

Group 1 Automotive is expanding in the Sunshine State, and also announced Tuesday that it is updating its year-to-date share repurchase activity. Starting with its latest acquisition, Group 1 said it has purchased Estero Bay Chevrolet in Estero, Fla., which is near Fort Myers. The dealership, which Group 1 said ranks fifth among Florida Chevy […] [Read More]

For this bit of dealer buy-sell news, we go to Minnesota, where Jason Jalbert has purchased Thief River Ford from Steve Lillestol. The purchase of the Thief River Falls, Minn., store was announced by Performance Brokerage Services, which advised on the sale. In the news release, Lillestol said: “A huge shout out of thanks to […] [Read More]

One of the most popular courses offered by Alan Ram’s Proactive Training Solutions has been completely redesigned to train salespeople better for current market conditions. The firm said attendees of the revamped program — Phone Ups That Show Up — will learn the basics of converting sales opportunities from both online and the phone. “Designed […] [Read More]