Liberty Mutual Insurance and Safeco Insurance say they believe in the enduring value of independent agents. That belief is the reason the companies started the Agent for the Future award. The award recognizes independent insurance agencies that are adapting to meet customers’ changing needs and “driving the independent agent channel forward,” the companies said in […] [Read More]

When dealers do not refer used off-make buyers to sister stores within their auto group for service, the group loses up to $230,000 annually in potential customer pay revenue, or CP$, per store. That is one of the findings of Affinitiv’s Automotive Customer Loyalty study. The study notes that auto groups continue to boost used-car […] [Read More]

When a consumer brings a Chevrolet Cruze or Ford Focus compact car back to the dealer lot as a trade-in, chances are he or she will not be returning to the brand — or even the segment — when it’s time to make the next new-vehicle purchase. That’s according to a recent study from Edmunds […] [Read More]

Black Book executive vice president of operations Anil Goyal got straight to the point in the latest edition of the Market Insights report distributed on Tuesday. Goyal said, “This November was the weakest month in two years as used-vehicle values reversed course and started to decline sharply after a strong start earlier in the year.” […] [Read More]

Wantalease.com spotted leasing opportunities that could help franchised dealers finish 2019 on a high note. Site officials reported the Nissan Sentra is currently priced the lowest of all vehicles, with payments as low as $139 per month.  The Ford Focus is not far off with new lease payments sitting at $159 per month, followed by […] [Read More]

Amazon recently announced the order of 100,000 electric vans to be delivered by 2030. For perspective, that’s more vehicles than FedEx currently uses worldwide. Of the many points of discussion around autonomous electric vehicles and the services they are expected to deliver, one underrepresented topic is the battery capacity of electric vehicles and the limitations […] [Read More]

Santander Holdings USA, Santander Consumer USA Holdings and Wells Fargo all made high-level leadership changes on Tuesday morning with an executive shifting from one institution to the other being among the moves. According to separate news releases, Timothy Wennes has been named Santander US chief executive officer and country head, effective immediately. Wennes succeeds Scott […] [Read More]

Agora Data and Ignite Consulting Partners took another step together in their working relationship on Monday to help buy-here, pay-here dealers and other operations that specialize in subprime auto financing. The companies have entered into an agreement whereby Ignite will provide compliance services in support of AGORA’s Certified Member initiative. The companies highlighted the AgoraCertified […] [Read More]

This past fall, Nick Zulovich shared a conversation with Daniel Chu, who currently serves as founder and chief executive of Tricolor Auto Group and Ganas Holdings. The branded chain has 30 dealerships across 12 metropolitan markets in Texas and California. Chu not only discussed the sale and financing of vehicles to Hispanic consumers, but he […] [Read More]

A new integration between Uber for Business and dealer service department communications and payments software provider myKaarma could help dealerships reduce shuttle costs and guest wait times, decrease the number of days needed for loaner cars and simplify travel management, according to the companies. The companies say the integration can provide dealer service departments with an efficient transportation method […] [Read More]