KPA collected another industry accolade this week. The provider of environmental health and safety (EHS), HR management and F&I compliance software and services, has been honored as a 2019 Top 20 Health and Safety Training Company, by Training Industry, a research and information resource for corporate learning leaders. This Top 20 award comes on the […] [Read More]

Wolters Kluwer is quickly approaching a dozen awards collected so far this year for its solutions to help finance companies. According to an announcement distributed this week, Wolters Kluwer’s Lien Solutions has earned two 2019 Golden Bridge Awards for superior product innovations developed for the benefit of its clients in the financial services industry. Lien […] [Read More]

CARFAX Canada employees could be treated to a spoonful of new amenities next summer when the company moves its head office to 100 Kellogg Lane, a former cereal factory for Kellogg’s Canada. The facility, which CARFAX Canada called a landmark for its hometown of London, Ontario, is currently being renovated into a million-square-foot hub that […] [Read More]

That certified pre-owned shopper on a dealership lot may be willing to shift over to the new-car department. The number of people shopping for CPO vehicles is 25% higher than it was three years ago, and many of them haven’t ruled out buying new, according to a Shopper Trends Snapshot from Cox Automotive. But whether or […] [Read More]

Insurance marketplace DealerPolicy recently conducted a study showing that more than 80% of car buyers would prefer to complete everything relating to their car purchase, including insurance, while they are buying their car at the dealership. DealerPolicy allows customers to purchase insurance by connecting them with licensed insurance agents while at the dealership or after […] [Read More]

Dealers should think of their customers’ service experience as a way of achieving more customer loyalty and retention, said Xtime vice president and general manager Tracy Fred. An efficient check-out process, the technology company adds, is also important in keeping consumers happy and coming back. To help with that, Xtime is partnering with CenPOS, which […] [Read More]

The National Independent Automobile Dealers Association highlighted an area of its continuity this week. NIADA announced its continued longtime Bronze-level National Corporate Partnership with Williams & Stazzone as the association’s preferred property/casualty, garage liability and workman’s comp insurance provider to its 16,000 members. The association noted Williams & Stazzone has been a leader in the […] [Read More]

While still following cyclical patterns, auto-finance defaults in September climbed to the highest point so far this year, tying for the third-highest reading since 2014. According to data through September compiled by S&P Dow Jones Indices and Experian, the auto component of the S&P/Experian Consumer Credit Default Indices jumped 7 basis points to 1.05%. The […] [Read More]

Technology-laden vehicles present a double-edged sword for rental car companies, according to a new J.D. Power study. Rental car satisfaction scores are highest when vehicles have 21 or more features, such as cruise control, GPS, UBS ports and premium sound systems. But those scores fall 140 points when renters say that vehicle features are difficult […] [Read More]

Christian Chia says the current time is an “exciting new era” for Porsche in British Columbia. Chia is chief executive officer of OpenRoad Auto Group, and he said in a news release that the news of OpenRoad and Dilawri Group of Companies partnering with Porsche Cars Canada to bring a new Porsche center to Richmond by […] [Read More]