Tennessee has been a location for Carvana’s online used car buying services since 2014 and launched what Carvana describes as the world’s first fully automated, coin-operated car vending machine in Nashville in 2015. On Tuesday, Carvana continued its Tennessee history, bringing its services to customers in the Clarksville, Johnson City and Kingsport areas. With the […] [Read More]

The idea of car dealers using alternative channels to broaden the reach of their inventory listings and increase their online presence is nothing new. In fact, dealers have been using services like eBay Motors and similar portals for years — if not decades. However, the online vehicle listing space is growing, meshing with social media and […] [Read More]

 It was 2009, and the auto industry was reeling from the impact of the Great Recession. Jane Millman was standing in the showroom of what is now Riverhead Chrysler Dodge Jeep Ram in Riverhead, N.Y., when the dreaded letter arrived. She breathed a sigh of relief when it confirmed that the family-owned dealership was not […] [Read More]

The Federal Trade Commission closed its settlement case with a dealer software provider involved in a data breach but not before accepting a public comment from the National Automobile Dealers Association, which took a broad view of the developments. Late last week, the FTC approved a final order settling charges against DealerBuilt, an Iowa-based dealer […] [Read More]

The National Automobile Dealers Association is finalizing plans for its upcoming National Policy Conference; its annual event in Washington, D.C. Highlighted by a keynote presentation with Oliver North and a fireside chat with the director of the Consumer Financial Protection Bureau, the three-day event beginning on Sept. 23 includes updates from federal regulators, a special […] [Read More]

The average new-car buyer holds on to his or her car for 8.4 years, according to a new study by car search engine iSeeCars.com. But for many other types of cars, such as sports cars, their owners are more likely to keep them longer, said iSeeCars chief executive officer Phong Ly. “Sports cars typically aren’t […] [Read More]

In a few special editions of the show, we’re sharing some of the panel discussions and keynote presentations from the recent Automotive Intelligence Summit in Raleigh, N.C. Next up is a roundtable discussion with leaders from SAS, who discuss "How & Why CX Is Improving with Big, Streaming and Intelligent Customer Data." Participants included:  Moderator: Lonnie […] [Read More]

You might need sharp eyes to notice, but Experian spotted an extremely slight decline in the volume of new-vehicle leasing booked during the second quarter. Analysts also pinpointed the top 10 models generating the most leasing volume in Q2. And two of the vehicles can be seen pretty easily in a driveway or parking lot. […] [Read More]

The stories continue coming in regarding the auto industry’s efforts to recruit technicians. This time, it’s CarMax pulling out all the stops, with the used-car retailer undertaking what it describes as the biggest technician and detailer hiring effort in its history. To help the company increase its production of vehicles for retail to customers to […] [Read More]

Manheim has launched two new features to its Manheim Express app, one of which will allow dealers to manage offers directly within the Manheim Express app. Manheim wants the Manheim Express buyer experience to help dealers make fast but confident purchasing decisions, said vice president of offsite solutions Derek Hansen. “And we continue to up […] [Read More]