Now that Auto/Mate Dealership Systems has completed all dealership management system integrations with Dealer360’s Analytics and CompTrackr reporting products, the two systems’ real-time integration means viewed dealership data is always current, authentic and precise, according to Auto/Mate. Dealer360’s Analytics reporting platform provides insight into dealership operations, according to Auto/Mate. Also with the platform, executives and […] [Read More]

First, more bad news about dealer challenges in attracting qualified employees: According to the latest Cox Automotive Dealership Staffing Study, 20% of all dealership staff in the next six months will likely look for another job. And one-third of non-management employees feel neutral or unsatisfied with their jobs. According to Cox Automotive, those figures show […] [Read More]

AutoNation announced on Monday that it has appointed its chief financial officer, Cheryl Miller, to chief executive officer and president. Miller replaces Carl Liebert. AutoNation said in a news release that with the appointment, Miller becomes the first female chief executive officer of a publicly traded automotive retailer. Liebert and the AutoNation board of directors […] [Read More]

The certified pre-owned vehicle market in Canada looked promising yet again.  Here’s a rundown of how CPO sales fared in the first half: Hyundai has sold 5,096 certified vehicles so far this year, compared to 4,553 in the first half of 2018. The second quarter was particularly strong, with sales climbing 29% and reaching 3,057 […] [Read More]

A new Mileage Estimator predictive model to the Outsell AI-driven marketing automation platform for the auto industry helps dealers better predict consumers’ needs so the dealers can provide timely automotive service, offers, and a better customer experience, according to Outsell. Model enhancement and implementation of the Mileage Estimator has had a strong impact on the […] [Read More]

Automotive software company AutoAlert says the addition of SMS texting functionality to its AlertMiner customer experience and trade cycle management tool helps dealers reach customers with vehicle upgrade proposals directly via text message. The company says that with the new functionality, dealers can use AutoAlert CXM to communicate with customers via text and track those […] [Read More]

Kelly Bianchi believes that many dealers would like to participate more in independent auto auctions. “But they get frustrated with the disconnect,” said Bianchi, who is president of AuctionVcommerce LLC. AuctionVcommerce seeks to address that disconnect with a new VIP buyer program that it says can help dealers work with independent auto auctions through a […] [Read More]

In a move that the company expects to generate approximately $115 million in annualized revenues, Group 1 Automotive has acquired five Volkswagen franchises in the U.K. The franchises, located in the county of Essex — which is east of London — include four Volkswagen franchises and one Volkswagen Commercial Vehicle franchise.  Group 1 said the […] [Read More]

If a representative from your collections department is trying to find the person who is behind on their vehicle retail installment sales contract, a reasonable chance exists that other organizations are seeking the whereabouts of that individual, too, because of a debt issue. The newest report from the Consumer Financial Protection Bureau showed that more […] [Read More]

Perhaps now Equifax, along with federal and state regulators, can close the chapter of the company’s history that included the 2017 data breach. On Monday, the credit bureau announced a comprehensive $671 million resolution that includes settlement agreements that would resolve the multi-district consumer class action litigation, as well as investigations by the Federal Trade […] [Read More]