Adding resources and upgrading its account management team, enterprise dealer management system company DealerBuilt has promoted Kathy Henderson to national accounts director. Henderson is responsible for client retention, and she manages account managers who help customers use DealerBuilt’s products and services. DealerBuilt executive vice president Veronica Dunford described Henderson as “an ideal client advocate.” “As […] [Read More]

The past seven days have been quite active at the Federal Trade Commission. The regulator made moves involving credit reporting and active military personnel, took action in connection with an alleged credit repair scheme and worked with and its law enforcement partners for a major crackdown on illegal robocalls. What might be most pressing for […] [Read More]

Oftentimes, one of the sharpest tools in a buy-here, pay-here dealership’s arsenal is using GPS devices to track their collateral in an effort to maintain contact with customers or begin the repossession process. But what if GPS suddenly became unavailable because of a global outage? A comprehensive study conducted by RTI International (RTI), a nonprofit […] [Read More]

The Dilawri Group is leveraging technology in an effort to have a single tool to manage, develop and grow their employees. The group operating 72 franchises and employing more than 4,000 individuals recently chose HR4 as its exclusive HR and employee engagement software partner. According to a news release, Dilawri is on a mission to […] [Read More]

Calgary-based Foundation Automotive Corp. has broadened its presence and entered the U.S. market, buying five stores throughout Texas and North Dakota. In what the company calls “just the beginning” of its growth plans this year, Foundation has purchased: — Henson Ford, Henson Chevrolet Buick GMC and Henson Chrysler Dodge Jeep Ram in Madisonville, Texas — Kupper […] [Read More]

Automakers and tech companies should not be allowed to collect data and sell it to advertisers or third parties. Eighty-three percent of consumers participating in a recent survey from Autolist.com believe that. Seventy percent of respondents say vehicle owners should be in control of and own the data their vehicle generates. Autolist.com editor in chief […] [Read More]

On Tuesday, Morrie’s Automotive Group announced the appointment of Lance Iserman as chief executive officer of the organization that represents 14 brands at 13 different dealership locations. Iserman brings more than 30 years of leadership experience in the automotive dealership industry to his new role as CEO of Morrie’s. Most recently, Iserman served as chief […] [Read More]

For a while now, there has been Software-as-a-Service (SaaS). And more recently, there has been the development of Mobility-as-a-Service (MaaS). Now you can add another item to the “as-a-service list;” this time in the fleet space. On Wednesday, Spiffy, an on-demand car care, technology and services company, introduced Fleet Management-as-a-Service (FMaaS) to help fleet managers […] [Read More]

If Hyundai dealership customers cannot stay in the plush waiting area while their vehicles are being serviced, store managers now have another option to keep their patrons satisfied. In the next several months, Hyundai dealers across the country that subscribe to Hailer service through CDK Global can give owners easy access to Lyft rides while […] [Read More]

KAR Auction Services unveiled a major development on Wednesday in connection with its overseas business activities. The company launched its ADESA Europe digital auction, a rebranding of Belgium-based CarsOnTheWeb (COTW). Acquired by KAR in February, the company said COTW is now fully integrated into the KAR family. Officials highlighted the ADESA Europe brand extends the […] [Read More]