This year, not only has new-vehicle quality improved for the fourth straight year, it has also reached its best level to date, according to the J.D. Power U.S. Initial Quality Study. After taking a look at the number of problems experienced per 100 vehicles (PP100) across the first 90 days of ownership, the company found that new-vehicle […] [Read More]

During the past 12 to 18 months, there has been a real increase in interest by lenders around the idea of establishing “all-in-one pricing” (AiO) with their repossession forwarders. Most of this interest has been spurred by concerns expressed by the Consumer Financial Protection Bureau regarding ancillary fees as well as a desire by lenders […] [Read More]

Criminals are becoming more creative in their approach to commit synthetic ID fraud, and new technology recently detected a ploy by an individual who tried a scheme at two different Michigan dealerships. According to the Federal Trade Commission, 1.7 percent of identity fraud complaints indicated that an auto-finance contract had been generated fraudulently, up from […] [Read More]

Advantage GPS, a Procon Analytics company that can capture and translate raw data into actionable business intelligence, announced it will debut its recently released AI-artificial intelligence-driven vehicle finance platform this week at the National Independent Automobile Dealers Association Convention in Orlando, Fla. The company’s platform is a solution that integrates artificial intelligence technology to automatically […] [Read More]

This week during the National Independent Automobile Dealers Association’s Expo and Convention, Spireon introduced Quick Locate, the latest feature of its GoldStar GPS solution. The company highlighted Quick Locate can provide dealers and subprime auto finance companies instant visibility to vehicle location and current status, improving efficiency by reducing the need to manually locate vehicles […] [Read More]

From the outset of 2018, Otonomo chief marketing officer Lisa Joy Rosner had her sights set on surveying current and prospective owners of connected cars to get a sense of where they stood on data use and privacy. But she waited.  “And then after the Facebook-Cambridge Analytica (data incident), I thought, this is a good […] [Read More]

On the heels of introducing new car vending machines in both Orlando, Fla., and the Washington, D.C., area this month, Carvana has launched its largest car vending machine right at home in Tempe, Ariz. — not far from where the e-commerce platform for buying used cars was founded in Phoenix just six years ago. The new facility […] [Read More]

By the time you read this I will have celebrated my first year of retirement.  A wonderful year it has been! Wiring, plumbing, demolition and construction projects went better than expected. (Well, most of them.) Plus, a week in the Caribbean with my wife — thank you Cox Automotive for the retirement gift. For you […] [Read More]

TrueCar chief executive officer Chip Perry described how traditional dealership messaging sometimes fails to address the most important trust gap used-vehicle shoppers have. Perry reiterated TrueCar research that pinpointed five pieces of information that consumers want but they often are the most difficult to learn from dealerships. Those elements included: — Monthly payment  — Easy […] [Read More]

HGreg.com has confirmed plans to open a new North Miami location this summer — the company’s third pre-owned car dealership. Plans for the new store come just months after the company announced the opening of its HGreg.com Broward location in February. HGreg now has a total of four locations across Florida: its three used-car dealerships, along with the HGreg LUX […] [Read More]