The auto industry’s most satisfied customers don’t drive electric vehicles. They don’t drive traditional gas-powered cars, either. Owners of hybrid vehicles posted the highest satisfaction scores in the American Customer Satisfaction Index’s ACSI Automobile Study 2024, averaging 82 out of 100 to top gas vehicles (80) and EVs (77), and leading in both the mass-market […] [Read More]

The cyber-attack against dealership software provider CDK Global, took a toll on Asbury Automotive Group’s second quarter financial results — including its used-vehicle operations — said Asbury’s president and CEO, David Hult during the company’s quarterly earnings conference call. Asbury’s same-store retail used vehicle sales going into June, were up 1% however, its same-store used vehicle retail sales ended the quarter on June 30, down 2% to 30,371 units as a result of the CDK outage which started June 19. “Our same-store, used day-supply was ... [Read More]

Toyota Canada has announced an investment in mobility — but probably not the kind of mobility you’re thinking of. The company’s $500,000 donation went toward a renovation of the Toyota Canada Motor Skills Clinic at Providence Healthcare in Scarborough, Ontario, to support the modernization of the current facility. The clinic, established in 2006, helps patients […] [Read More]

Back for more from Canada’s Used Car Week, a trio of experts from Canadian Black Book — Daniel Ross, David Robins and Stephen Smith — join the Auto Remarketing Podcast for a discussion on their vantage points into used-car retail, remarketing and auto finance segments of the Canadian auto industry. Listen to the discussion in […] [Read More]

Melissa Holyoak and Andrew Ferguson are the two newest commissioners of the Federal Trade Commission, having been sworn into their positions in March and April, respectively. But Holyoak and Ferguson certainly are not bashful when questioning how the FTC operates, especially in recent days when reviewing actions involving car dealerships. On Friday, Holyoak shared a […] [Read More]

Getting technicians involved in finding and selling additional repair work, with the help of automated tools, is a key to increasing profitability in dealership service departments, according to a new report from Reynolds and Reynolds. The report, titled The Fixed Operations Golden Metrics, focuses on metrics that drive fixed ops decision-making and how dealerships can […] [Read More]

Carvana is not just going big. It’s going bigger. The online used-car retailer announced it is turning its ADESA Kansas City auto auction into its first auction and reconditioning “Megasite,” adding inspection and reconditioning center capabilities to the auction site in addition to its digital and in-lane auction operations. The company said the location will […] [Read More]

TrueCar has appointed chief people officer & operations Jill Angel as chief operating officer, effective immediately. The automotive digital marketplace said Angel “is expected to continue to play a significant role in TrueCar’s efforts to meet its long-term operational goals and oversee TrueCar’s sales operations, dealer services and people function.” She will continue to report […] [Read More]

There’s a revamped inventory acquisition option for dealers who stock used commercial trucks in their inventory. On Monday, Penske Used Trucks announced the launch of its online auction platform for used vehicles. Penske’s fleet of light-duty, medium-duty and heavy-duty commercial vehicles includes units from Ford, GMC, Hino, Isuzu, Freightliner, International, Volvo and many others. The […] [Read More]

Next up on our “Consignor Conversations” series of the Auto Remarketing Podcast is an interview with Sheila Tedesco, who is remarketing manager at Lobel Financial. Tedesco sat down with Cherokee Media Group senior editor Joe Overby at the Auto Intel Summit + National Remarketing Conference this spring to discuss her journey in remarketing, what trends […] [Read More]