Edmunds announced Monday that its Five Star Dealer Awards have recognized over 350 car dealers nationwide for their outstanding customer satisfaction ratings. This year, 25 dealers were also selected to receive Edmunds’ Five Star Premier Dealer designation for receiving the highest overall satisfaction ratings. “Car shopping is a daunting task for many, but finding the […] [Read More]

Clarivoy announced Monday the launch of new software that uses what it calls “Any-Touch” attribution to ensure that marketing sources accurately receive credit for influencing customers during the car buying process. When marketing sources have influenced a customer’s vehicle purchase,   the new software uses the Any-Touch attribution to guarantee that proper credit is attributed. To show vendors’ accurate […] [Read More]

Editor's Note: This is the debut story in Auto Remarketing's “New Roads” series, examining the latest technology and innovation impacting the retail automotive space.  Much like the wave of online car-buying services launched over the last handful of years, the subscription model and other related alternatives to vehicle ownership are seeing the same ripple effect. The pool […] [Read More]

The Appraisal Lane co-founder and chief executive officer Jeff Risner will host a workshop at the upcoming 2018 NADA Show titled "Counting Cars: Stop Gambling with Used Car Appraisals." The workshop is scheduled to begin at 10:30 a.m. on March 23 and March 24 at the Las Vegas Convention Center. Along with how to improve […] [Read More]

Last fall, a robust research project involving Cox Automotive and Hireology uncovered how much personnel turnover costs dealerships as well as what characteristics stores should seek in new employees. Now, the National Automobile Dealers Association is strengthening its efforts to help dealerships stabilize and strengthen their human resources. On Friday, the NADA Foundation’s Board of […] [Read More]

Affinitiv announced Monday the release of its new free eBook for auto dealers, titled Why Service Absorption is a Dangerous Number: An Auto Dealer’s Guide to Growing Service Revenue Using Revenue per Units-in-Operation. The eBook presents a detailed guide on how dealers can grow service profits using revenue per units-in-operation (UIO). And stresses why dealers […] [Read More]

As opposed to the legitimate collections efforts put forth by dealerships, finance companies and their service providers, federal regulators are looking to curb unwanted phone calls that are out to swindle consumers. Two upcoming events will highlight cooperative efforts by two agencies to combat illegal calls and promote innovative solutions to protect consumers The Federal […] [Read More]

Wise F&I and eLEND Solutions each recently expanded their executive teams, citing growth. First, over at eLEND Solutions, a provider in online and in-store finance and “deal-making” solutions for dealers, built its sales team with two proven auto finance sales leaders. Joe Peterson has joined as chief sales officer and Flory Hunsaker as regional sales […] [Read More]

AGORA recently bolstered its connections to human capital to delve into the debt space. The Texas-based provider of technology solutions for the financial services industry formed a partnership with Nancy Hughes — a leading debt acquisitions expert — in order to expand the scope of services and solutions AGORA offers to the marketplace of auto finance […] [Read More]

At the NADA Show 2018 event later this month, Dealertrack is set to introduce a new self-service portal known as DMS 360 for its dealership management system offering, says Dealertrack DMS senior vice president Paul Whitworth. Via the new portal, dealers will be able to easily get support, interact with one another and with Dealertrack […] [Read More]