Prior to visiting a dealership, users of “disruptive” websites and apps such as Zappos, Netflix, Uber and AirBnB, spend more time online researching new cars, says J.D. Power. Compared to non-disruptive users, which average 12 hours, disruptive site users (or users of brands that challenge traditional business models), spend an average of 19 hours online during […] [Read More]

You dropped your car off for service at the dealership and hours later, you have no idea about its prognosis or when the work might be complete. These frustrations a consumer might have during the vehicle service and repair process come to mind fairly quickly. And largely, they revolve around notifications that the vehicle is […] [Read More]

The latest monthly report on Top Funded Used Vehicles from Dealertrack Canada shows the Toyota RAV4 compact crossover has bumped the Mazda3 compact car to 11th place this month. As compact crossovers continue to be popular with used-vehicle buyers, the only passenger cars remaining on the top 10 list include the Honda Civic, Hyundai Elantra, […] [Read More]

Autotrader's new national marketing campaign, “Shop All The Cars,” launched on Monday and touts the third-party listing site's 20-year experience in car-shopping. A 30-second TV spot for the campaign that ends with the line, “If you can’t find your next car here, you won’t find it anywhere.” The fast-paced video compilation highlights the most popular features consumers often […] [Read More]

Loan Portfolio Servicing (LPS) this week announced the latest expansion of the company’s rideshare portfolio servicing platform, making LPS one of the biggest and most experienced rideshare servicers in the nation. Most recently, LPS was retained to service 7,000 rideshare leases belonging to two different rideshare leasing companies. Prior to those partnerships, LPS helped Uber […] [Read More]

The American Recovery Association (ARA) announced a new partnership on Friday with Recovery Database Network (RDN), a business unit of KAR Auction Services. The organizations highlighted the agreement will help finance companies manage and monitor vendor compliance by integrating ARA’s Compliance Monitoring System and compliance metrics with the various software solutions offered by RDN. RDN […] [Read More]

Copart announced Thursday the expansion of its New Orleans location, which marks the company’s 12th expansion this calendar year. "So far in 2017, we've expanded locations as far west as California, as far east as New Hampshire, and several in between," Copart chief executive officer Jay Adair said in a news release. "Across the United States, each expansion […] [Read More]

Auto Remarketing’s Best Auctions to Work For, which is sponsored by CARS Recon, is a free workplace study for the auto auction industry that recognizes the best auto auctions to work for on an unranked basis. It is designed and intended for individual auction locations — not corporate or headquarter offices. It is absolutely free […] [Read More]

While car searches on mobile devices surpass those performed on desktops and laptops, because most consumers who make phone calls to dealerships shop on their desktops, automotive marketers should consider how they direct digital ad spend between both desktops and mobile devices, especially during the industry’s two peak sales seasons, says a recent study. Shoppers […] [Read More]

When both dating and car shopping, Canadian women notably desire reliability and compatibility more than men, says Hyundai Auto Canada. Seventy-seven percent of women across Canada look for reliability in a potential partner, and 87 percent say they look for it in a car, compared to 66 percent of men who seek reliability in their […] [Read More]