Clearly the industry is “disappointed” that the Consumer Financial Protection Bureau earlier this week issued a final rule prohibiting the use of class action waivers in arbitration clauses. The American Financial Services Association, the National Independent Automobile Dealers Association and the American Bankers Association all used that specific adjective when relaying their reaction to the […] [Read More]

To generate more high-quality conversions for car dealers, LotLinx has expanded its VS product suite with two new CX solutions designed to enhance and customize the customer experience, the company announced on Thursday. The new products include CX – Photo AI and CX – Amplified Mobile Pages. Both have been equipped to extend VIN-specific consumer […] [Read More]

We switched gears a bit for this episode of the Auto Remarketing Podcast. Instead of discussing residual values, wholesale volume or shopper behavior, Nick Zulovich had the opportunity to be joined by one of the most famous names in auto racing — Kyle Petty. With National Motorcycle Day coming up on Friday, Petty, along with […] [Read More]

Another development in the ongoing Takata airbag recall saga might mean some vehicles at the auction you frequent — or perhaps even units already in your dealership inventory — could be equipped with airbags that need replacing. The National Highway Traffic Safety Administration on Tuesday said 2.7 million vehicles from Ford, Nissan and Mazda have […] [Read More]

The newly released Prospect Satisfaction Index U.S. Auto Industry Benchmarking Study by Pied Piper Management Company has ranked Nissan’s Infiniti brand dealerships the highest for a second year. Toyota’s Lexus brand ranks second, and dealerships selling Mercedes-Benz are ranked third. Pied Piper’s process to determine its rankings includes “mystery shopping” measurement and scoring to industry […] [Read More]

Cox Automotive acknowledged today’s retail landscape moves faster than ever. And if dealerships and other industry participants are not out front, everyone can risk falling behind. Reflecting its position as a leading provider of products and services for automotive dealers and car buyers, Cox Automotive on Monday announced the launch of Nextology, what the company […] [Read More]

It’s turned into a month of celebrating Auction Management Solutions (AMS). First, the firm’s one-year anniversary and now confirmation that earlier this month AMS has partnered with Rea Brothers’ Mid-South Auction (RBMSA) for business development consulting. AMS recapped that the Rea family has been in the auction business in Mississippi since 1972. In 2010, the […] [Read More]

While Manheim noticed record-setting metrics again for its latest monthly report, Black Book on Tuesday released its Used Vehicle Retention Index for June and observed a more modest sequential uptick and even a decline compared to a year ago. Black Book found that its index edged higher to 113.0 in June, up from 112.3 in […] [Read More]

Here’s another way store managers can measure how impactful — both from reach and cost perspectives — their online presence is. Dealers using Google Analytics are now able to accurately attribute the value of third-party sites such as Cars.com, according to the initial findings from a trial use of Clarivoy’s Multi-Touch Attribution solution. In an […] [Read More]

The industry just moved past Fourth of July, but the National Alliance of Buy-Here, Pay-Here Dealers (NABD) is already looking toward late October when the organization hosts its next BHPH Conference. The 14th annual conference — which has the theme Opportunity Knocks – Best Ways to Respond — is set to begin on Oct. 23 […] [Read More]