Podium, a platform that provides tools for businesses to build and manage their online reputation, revealed a new partnership with CDK on Friday. The collaboration with Podium will automate CDK's customer reviews process in more than 27,000 retail locations. “We’re excited to become a member of CDK’s Third Party Partner Program, and provide dealers with […] [Read More]

TrainAndCertify.org, a national provider of training and certification programs for sales and customer service reps in various consumer-centric industries, recently announced its Certified Vehicle Protection Professional (CVPP) certification program. TrainAndCertify.org established the CVPP program via the Academy of Certified Vehicle Protection Professionals (ACVPP) to recognize individuals who demonstrate the requisite knowledge required to responsibly and […] [Read More]

The parade of legal developments leading toward the U.S. Court of Appeals for the District of Columbia Circuit rehearing an important case involving the Consumer Financial Protection Bureau has started in earnest. First, the American Financial Services Association, along with a dozen other organizations, delivered an amicus brief — a legal document filed in appellate […] [Read More]

While consumers are more apt to visit stores on days that are warmer and drier — making it easier for dealerships to move inventory — a report recently released by The Weather Company showed that cooler temperatures and inclement weather more likely drive consumers to choose to stay home and want to do research online via their […] [Read More]

AIM Group, an interactive media and classified advertising consultancy firm, claims in a report that via “an unusual business model” CarGurus has leapfrogged Autotrader.com and Cars.com to become traffic leader among automotive advertising sites in the U.S. In its 2017 Automotive Advertising Annual report, the AIM Group highlighted that it explores how “this low-profile company […] [Read More]

With Buick and Lexus leading the way, quality of automotive service continues to show significant improvement and is driving an increase in overall customer satisfaction, according to the J.D. Power 2017 U.S. Customer Service Index (CSI) Study released on Thursday. Furthermore, service departments should brace to use text messages more often to reach their customers […] [Read More]

The National Automobile Dealers Association reminded members that those who participate in its Dealership Workforce Study by completing a questionnaire and submitting their payroll records will receive two complimentary reports. NADA officials recapped that the reports, titled “Automotive Retail: National & Regional Trends in Compensation, Benefits & Retention,” is one of the industry’s top resources for helping dealers meet […] [Read More]

Only twice since 1997 has the analyst team at J.D. Power Valuation Services seen February wholesale prices move this way. According to the latest Guidelines report and in a reversal of what typically occurs in February, J.D. Power indicated wholesale prices of used vehicles up to 8 years old fell “substantially” last month, dropping 1.6 […] [Read More]

According to the latest Guidelines report from J.D. Power Valuation Services, auction sales volume of models up to 8 years old rose just 1 percent over the four-week period ending Feb. 27 compared to the previous four-week period. The volume rise included 379,700 units. Analysts determined volume for the cohort was also essentially unchanged from […] [Read More]

The National Auto Auction Association shared the announcement about the passing of Ray Clanton, part of the brother tandem that took the lead in running the auction founded by their father and now known as Manheim Darlington. Clanton died on March 15 in Darlington, S.C. He was 89. Clanton’s Auto Auction began as Dealers Motor […] [Read More]