Over 30 percent of respondents to a recent Total Dealer Compliance survey said they have submitted a complaint to a dealership, and more than half of them were dissatisfied with the resolution provided. TDC said the findings illustrate the importance of a clear complaint resolution process. In fact, 60 percent of consumers admitted that they […] [Read More]

If a shopper brings a truck in on trade, chances are likely — especially this year — that he or she will buy another truck. According to Edmunds.com, 74 percent of truck trade-ins through three quarters of 2016 have resulted in the customer buying another truck. Edmunds began tracking trade-in data in 2005 and said […] [Read More]

The zombies are here. Except instead of two legs, they have four wheels. We’re talking about zombie cars — discontinued makes and models that are coming back to life. CarGurus has dug through its “data graveyard” and compiled a list of discontinued vehicles for which consumer interest has steadily increased since 2014. According to CarGurus’ […] [Read More]

Building a successful certified pre-owned program takes work — and an in-depth understanding of your customer base. If you have a good grasp of your customers’ needs, you can easily identify which ones will be a good fit for a CPO vehicle. And by targeting those customers effectively, you can tap into today’s profitable CPO […] [Read More]

 In preparation for spinning off from its parent company next year and eventually becoming a publicly traded entity, Cars.com has hired a chief legal officer. The company said in a news release Monday it is bringing on former Orbitz executive James Rogers. Rogers, most recently senior vice president and general counsel for Orbitz Worldwide, will […] [Read More]

Wheel’s Automotive Dealer Supplies will award $500 gift cards to three lucky dealers during Used Car Week next month. The gift cards are redeemable toward Wheel’s extensive line of custom, print-on-demand signs, banners, window stickers, hang tags, flags, and multi-dimensional merchandising solutions. Visitors may enter the drawing by visiting booth No. 210 at Used Car Week, […] [Read More]

A decade-and-a-half ago, some folks were averse to using the Internet in the auction business, Pierre Pons said during an Auction Academy event in September. But the industry has come around by leaps and bounds. After all, the Internet isn’t going to disappear. And, frankly, neither is the importance of compliance in the auction business. […] [Read More]

ELEAD1ONE plans to roll out a new cloud-based marketing hub later this year that it says will transform the way dealers connect with their customers across sales, service and marketing. Using the Salesforce Marketing Cloud, the new Digital Marketing Hub will consolidate all data in a common view of the customer, allowing dealers to engage […] [Read More]

Ford Motor Credit Co. is extending payment allowances for customers affected by recent flooding in the Southeast. The company’s disaster relief program allows qualified customers to delay one or two monthly payments, then resume their regular payment schedules when their situations improve. “We care about our customers and want to help them, especially in times […] [Read More]

There were 3.48 million vehicles (up to 8 years of age) sold at auction in the first three quarters of the year, according to the latest Guidelines report from NADA Used Car Guide. That’s a 7-percent increase from 2015, and one group that has seen a particularly significant volume spike has been 2013 model-year vehicles. […] [Read More]