The Consumer Financial Protection Bureau made it official this week. As of the reading stemming from its September update, the bureau now has handled more than 1 million consumer complaints. "Since opening our doors in 2011, we have handled over 1 million complaints from consumers about their problems with financial products and services,” CFPB director […] [Read More]

Used-car prices were up year-over-year in August, but it’s not expected to continue. And while RVI Group predicts that used prices will be up 0.2 percent in 2017 relative to current levels, a meaningful drop in prices is expected to start in 2018. In its September Risk Outlook report, RVI predicted that a growing supply […] [Read More]

Keep an open door and be upfront. That’s crucial for management in communications at an auction. “Priority No. 1? I don't think anything is more important than communication both on a one-on-one and cross-departmental basis,” said Stephanie Gingras, general manager at Dealers Auto Auction of the Southwest. “Never has an employee not been able to […] [Read More]

When asked what sets Dealers Auto Auction of the Rockies apart as a great place to work, executive vice president Michele Noblitt said it’s all about: “Stability, a sense of community, a genuine caring attitude not only professionally but personally for our employees. Passion for growth.” The top priority for her as a manager is […] [Read More]

An increase in supply plus growing incentive activity will push used-car prices down 7.2 percent from current levels over the next three years, RVI Group said in its September Risk Outlook report. RVI’s lease supply index — a measure of off-lease vehicles in the market — rose 24.9 percent in August compared to the same […] [Read More]

At ADESA Las Vegas, general manager Brenda Aden said it’s “excellent teamwork and communication, along with a dedication to regular employee recognition and development” that makes the Nevada auction stand out as a great place to work. Teamwork, in fact, is her No. 1 priority in managing her staff. “We take a personal interest in […] [Read More]

Wholesaling vehicles in a place some people might consider to be paradise should be a breeze, right? Well, Manheim Hawaii general manager Dewey Hess said the 133 full-time and part-time employees keep the auction flowing as consistently as waves lapping against the shoreline. “Hawaii is a unique and diversified place, which is reflected in the […] [Read More]

When it comes to technology, I’m not what you would call an early adopter. Until December 2013, I was the rare millennial who still had a flip-phone. But I finally joined the 21st century and got an iPhone for Christmas that year, officially giving up on looking like a “Breaking Bad” extra. So, the irony […] [Read More]

Double-digit growth during the last year prompted CU Recovery and The Loan Service Center to add an additional layer of executive management. As a result, the operation gave the newly created chief operating officer position to Chris Becker, who will help to ensure the companies continue on a path of healthy growth while maintaining their […] [Read More]

The Nissan Sentra SV has come out on top of Wantalease.com’s monthly list of lease deals. The compact sedan is currently being offered for $129 a month. Two other vehicles in the car segment — the Volkswagen Jetta S at $139 and the Ford Focus at $149 — came in under the $150 mark. Seven […] [Read More]