To think of online retailing in the car dealer world as simply a lead-generation tool for the store may be a bit short-sighted, says Max Steckler, vice president of products at CDK Global. After all, when customers utilize an online retail platform, they expect that they are starting the actual transaction process and that they won’t have to start all […] [Read More]

The distance between Dallas — where mobile marketplace startup 5miles is based — and the headquarters of the National Independent Automobile Dealers Association in Arlington, Texas is about 20 miles, give or take. But the path that 5miles took to the auto industry was serendipity. The startup soft-launched the local marketplace app in August 2014 […] [Read More]

Strategic Vision put it this way: The signs are clear. America is back After almost a decade of lopsided defeats, American manufacturers have prevailed over imports for the second time in four years, according to the latest results of Strategic Vision’s Total Quality Impact (TQI) measure. Those results released on Thursday indicated that vehicles from […] [Read More]

American University’s Kogod School of Business released the 2016 Kogod Made in America Auto Index that is geared to provide consumers with what researchers called a more accurate picture of the production process for the most popular vehicles on the road today. According to the index developed by Kogod professor Frank DuBois, an expert in […] [Read More]

The National Independent Automobile Dealers Association has named Auction Direct USA chief executive officer Todd Hoagey its inaugural NIADA CPO Dealer of the Year. Hoagey was presented the award Wednesday during the National Leadership Awards Banquet at the association’s convention. NIADA said the award spotlights, “the quality of dealership operations, the vehicle certification process, the […] [Read More]

Volkswagen now has an extra week to finalize the “concrete” proposal to federal regulators regarding how to fix or buy back vehicles included in the diesel emissions controversy. According to a court document that stated “given the highly technical nature of the proposed settlements in these complex proceedings,” U.S. District Judge Charles Breyer obliged the […] [Read More]

Consumer Financial Protection Bureau director Richard Cordray has five more chores on his to-do list courtesy of the U.S. Government Accountability Office (GAO). Within the week of its contract spending strategy being revealed through the federally mandated website USASpending.gov, the CFPB received five more recommendations from GAO officials who run the independent, nonpartisan agency that […] [Read More]

Rounding out the newest member of its leadership contingent, RouteOne’s board of directors on Thursday appointed Chris Irving as its chief technology officer in the latest move with new chief executive officer Justin Oesterle at the controls of the platform designed to deliver a comprehensive suite of F&I solutions. Irving has spent eight years with […] [Read More]

While the overall figure decreased on both a sequential and annual basis, the American Bankruptcy Institute attempted to find the source as to why total U.S. commercial bankruptcy filings spiked 32 percent year-over-year in May. According to data provided by Epiq Systems, commercial filings totaled 3,358 in May, up from the 2,550 filings recorded last […] [Read More]

Loyalty. A strong feeling of support or allegiance. Loyalty is devotion and faithfulness to a cause, country, group or person. Book after book has been written on the topic of loyalty. But what is loyalty and what does it mean to you?  Keeping customers makes good business sense, but it’s not easy to do. We […] [Read More]